Perfect stay !

Liked: Personal welcome us very friendly. Hotel provide us velo and it was amazing to visit Florence . They also prepared little surprise to celebrate our occasion and small travel kit for the road after . Thank you!

Exceptional

Very good

Liked: Great breakfast and very friendly breakfast staffView on the riverRenting a bike (but: see below!)
Disliked: Bike rental was a disaster for a 5* hotel. Old and badly maintained bikes. No way to have certainty that you can keep the bike for a day. Only 6 functional adult bikes available, first come first serve...... I know they could do much better on the bike front and I encourage them to beef up their bike rental experience! Our bikes were given to someone else when we came to the hotel for a 30min break before going to the restaurant for dinner. They called us about the bike and told us it was OK to keep the bike for the day - but then they gave the bike to someone else and my wife had to cycle on a children's bike to our restaurant. No apologies from the lady who gave them away, but trying to blame us.....very weird and also quite upsetting behavior that ruined our last night at the hotel

Superb

Exceptional

I couls stay another week...

Liked: Amazing stunning haven to stay. Everything was more than expectes and it is a life saver being out of the crazy busy area
Disliked: Nothing

Superb

Exceptional

Liked: Amazing

Exceptional