Village Hotel Edinburgh

Pleasant

Liked: Location
Disliked: Price paid did not match the expected standard

Superb

Superb

Very good

Exceptional

Very good

Nice helpful staff especially the...

Liked: Has lots of things within the hotel
Disliked: Nothing

Good

Very disappointed

Liked: The few staff who were friendly
Disliked: I recently stayed at this hotel for 4 days / 3 nights with my husband and toddler and unfortunately, I left feeling very disappointed with my overall experience. I had chosen this hotel hoping for a relaxing and enjoyable stay, but sadly it was quite the opposite, and I would not return if visiting Edinburgh again.One of the most upsetting incidents happened when using the leisure facilities. While in the pool and sauna area, I was very abruptly and rudely spoken to by a staff member named Scott. We mistakenly thought the jacuzzi was about to come on, but when we realised it wasn’t, we stepped back to continue to wait. However, by this point Scott had already made a beeline for us from across the other side of the poolside, where he was sat waiting for fault of any of the guests and proceeded to shout and point his finger at me, stating that the jacuzzi can not be entered if the bubbles are not on and furthermore demanding that I should not be using my phone in this area because I had briefly used my phone for two seconds to check on my child before putting it away in my pouch.He demanded that I go into the changing rooms to lock my phone away. When we later tried to calmly raise how inappropriate his manner had been, he dismissively replied, “this is how I am, I won’t change,” becoming increasingly confrontational. As we later spoke with another member of staff to confirm his name, he continued to storm past aggressively and even pushed against me. This behaviour was completely unprofessional, intimidating, and unacceptable, leaving me feeling shocked, uncomfortable, and extremely frustrated. It ruined what should have been a relaxing evening.Beyond this, the hotel fell short in several basic areas. The rooms were not cleaned to an acceptable standard, cups and spoons were left dirty, essentials were not replenished daily, and the overall housekeeping process was awkward and ineffective.