only had one night there on a trip to cheltenham races! rooms excellent! comfy friendly bar area, lovely breakfast!!!!!hope to be on the same trip next yearxx

Liked: all good
Disliked: none

convieniant location but would not...

Liked: clean room and freindley staff
Disliked: poor tea tray, needed to ask for towels ,very noisey

Unless things change drastically, I...

Liked: The beds were comfortable and the rooms were clean.
Disliked: The bar even though it stated late nights shut at 10:30. There were 16 lads come down to the Duncan Edwards museum and we got one drink and told to leave. Meanwhile there were 4 people behind the bar talking even though it was shut.The breakfast was a shambles, no tea, coffee, hot water or juice. The breakfast we got was for someone else.it looked like the whole show was being run by a bunch of kids.

Good

Disliked: The main course I had at dinner was very lacking in flavour - I had a very similar main course at a different hotel the previous night and that had flavour. The ingredients themselves were Ok but the cooking of them was very poor indeed.

Very good

Exceptional

Liked: Room was very clean and bed was really comfortable and wash facilities was really nice to
Disliked: I have no faults at all

Poor

Liked: The food and drink was nice
Disliked: Dust in the rooms, pool of water in the gents,empty hand sanitizers in reception/corridor area, tables not being cleaned/sanitized after customers. Order was wrong 3 times in the bar. Cigarette dumps/litter and cutlery outside my window. Staff not very friendly in the bar area. The noise was unbelievable.Worst hotel stay ever!

Exceptional

Bad

Liked: Location
Disliked: Most things

Poor

Liked: Room. 2nd stay there.
Disliked: No draught beer on Friday. Bar shut at 10-30pm. Poor bfast service, poor staff liason to guests wanting to order bfast.