Superb

Superb

Really good hotel

Liked: How easy it was to book in the staff was great to help with any questions you have.
Disliked: The back of the showers could do with a lip so the water doest go all over the floor

Super

Clean but tiny room, wireless...

Liked: We came from Canada, when we arrived my partner had issues with his Canadian card use. We we tried to call customer service there as to try to get help they wanted to send sms or text code. Our phones were not active so we couldn?t. It was so hard facing this away from home but everything requires wireless cards

Great customer service and easy...

Liked: Customer service was brilliant and very helpful. The check in process is very easy and amazing facilities aswell.Definitely worth the stay!
Disliked: Nothing

Exceptional

Pleasantly surprised, one of the...

Liked: We loved the bar and grill (with live music on a Friday night was a brilliant surprise), the room was spacious and modern, checking in was super easy and all of the staff were brilliant. Parking was also free which was the cherry on top (but I don?t think it is free usually).
Disliked: Scraping at the barrel as everything was ace, but the room could have done with an extra plug socket or two.

A real treat

Liked: The spacious shower & complimentary toiletries were a real treat. Great choice of food for breakfast from the buffet. Access to Sky in the room was a much appreciated added bonus (my stay was over the Isle of Wight Festival weekend). The Hotel is a real asset to Basingstoke. Hotel grounds nicely kept.
Disliked: Not great if relying on public transport as a fair walk from the railway station. Ample parking though if driving.