Hotel Villa Serena

Good

False advertising and disappointing all...

Liked: My car was not broken into, no infestation of rodents or bugs, the hot water worked, decent sized fridge and new microwave
Disliked: Price was unreasonable and had to pay a deposit, staff had limited business hours so they weren't available for any needs, no phone in the room for help, outlets didn't work properly, ac unit sparking and the heat didn't work, lights had a short, bed lumpy and uncomfortable, stains on the sheets, mismatched second hand furniture, they had advertised blackout curtains but they were just regular thin curtains, very limited parking, no access for wheelchairs and the whole place was on a slope so elderly would have trouble walking, no extra amenities of any kind outside the room, bed had no blanket, there was no iron for my clothes, dirty towels, wifi password goven but wasn't told the name of the access, place was advertised as a hotel but it is a motel, overall false advertising and no refunds allowed

Disappointing

Very poor

Disliked: They were going to put me in a room that was right by the street. The room had a very bad ordor. Very small room. I did not stay instead I left and found another hotel.

Good

Liked: It was very clean room. Loved the walk in shower. The room decorations were nice.
Disliked: I didn't like the thin blanket on the bed and only 2 pillows. The plastic on the mattress under the sheet. The air conditioner was so loud every time it turned on it woke me up. I also did not like i was given instructions to turn everything off when I checked out. The parking stalls need to cleaner. It also took long to check in,the receptionist was using a tablet and took picture of my driver's licenses without asking

Horrible experience. If you want...

Disliked: They kept my $75 deposit because I unplugged the TV (there were about 6 plugs behind there that I unplugged) and he would have to re-set all of the surveillance they have in that room. They are definitely broadcasting people in their rooms. Awful place. Podophiles and criminals.

Bad

Exceptional

Not a hotel, but overall...

Liked: The customer service was good, seemed like they genuinely care. Parking was okay, I received my $75 deposit back within 1-2 days.
Disliked: The location is a bit sketchy, other tenants were a bit sketchy, but overall I had no issues. I do not like that it’s advertised on Booking as a hotel when it’s absolutely a motel. Both in name and appearance. This is false advertisement, and needs to be corrected.