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Hotel Villa Serena

ee - (888) 420-1676
Hotel Villa Serena, 771 El Cajon Boulevard, El Cajon, CA -(888) 420-1676
Area: El Cajon - Santee
(Map)
3.15
HOTEL RATING: 
PLEASANT
3.15 out of 5 (351 Ratings)
6.9 miles Cal Coast Credit Union Open Air Theatre
v12 mins driving
BOOK ONLINE OR CALL - (888) 420-1676
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Hotel Description
Located in El Cajon, within 2.7 miles of Grossmont College and 1.4 miles of Parkway Plaza Shopping Center, Hotel Villa Serena provides accommodation with free WiFi. Water Conservation Garden is 3.7 miles from the motel. All guest rooms in the motel are equipped with a TV. The rooms will provide guests with a microwave. Staff are available to help at the 24-hour front desk. San Diego International Airport is 14 miles away from Hotel Villa Serena.

Check-in time: 15:00   Check-out time: 11:00
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4
4
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
w
Non Smoking
x
Free Breakfast
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
r
Pets Allowed
q
Accessible
Other Amenities
` Casino
` Free Parking
` Garden
` Air Conditioning
` 24-Hour Front Desk
` Heating
` Private check-in/check-out
` On-site parking
` Free Wi-Fi
` Non-Smoking Rooms Available
` Staff follow all safety protocols as directed by local authorities
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` Invoices
` Free face masks
` Daily disinfection
` Protective screen or physical barriers in appropriate areas

Hotel Villa Serena Guest Reviews

Overall Average Score: 
Pleasant (3.15 out of 5)

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3.5

Good - 3.5 out of 5

Anonymous Mon, 7 July 2025

Good

0.5

Poor - 0.5 out of 5

Jason Mon, 7 July 2025

False advertising and disappointing all...

Liked: My car was not broken into, no infestation of rodents or bugs, the hot water worked, decent sized fridge and new microwave
Disliked: Price was unreasonable and had to pay a deposit, staff had limited business hours so they weren't available for any needs, no phone in the room for help, outlets didn't work properly, ac unit sparking and the heat didn't work, lights had a short, bed lumpy and uncomfortable, stains on the sheets, mismatched second hand furniture, they had advertised blackout curtains but they were just regular thin curtains, very limited parking, no access for wheelchairs and the whole place was on a slope so elderly would have trouble walking, no extra amenities of any kind outside the room, bed had no blanket, there was no iron for my clothes, dirty towels, wifi password goven but wasn't told the name of the access, place was advertised as a hotel but it is a motel, overall false advertising and no refunds allowed

2

Disappointing - 2.0 out of 5

Alejandro Sat, 28 June 2025

Disappointing

1

Poor - 1.0 out of 5

Kelley Thu, 26 June 2025

Very poor

Disliked: They were going to put me in a room that was right by the street. The room had a very bad ordor. Very small room. I did not stay instead I left and found another hotel.

3.5

Good - 3.5 out of 5

Candice Wed, 25 June 2025

Good

Liked: It was very clean room. Loved the walk in shower. The room decorations were nice.
Disliked: I didn't like the thin blanket on the bed and only 2 pillows. The plastic on the mattress under the sheet. The air conditioner was so loud every time it turned on it woke me up. I also did not like i was given instructions to turn everything off when I checked out. The parking stalls need to cleaner. It also took long to check in,the receptionist was using a tablet and took picture of my driver's licenses without asking

0.5

Poor - 0.5 out of 5

Erica Tue, 24 June 2025

Horrible experience. If you want...

Disliked: They kept my $75 deposit because I unplugged the TV (there were about 6 plugs behind there that I unplugged) and he would have to re-set all of the surveillance they have in that room. They are definitely broadcasting people in their rooms. Awful place. Podophiles and criminals.

0.5

Poor - 0.5 out of 5

Royal Mon, 23 June 2025

Bad

5

Exceptional - 5.0 out of 5

Hamid Sat, 21 June 2025

Exceptional

3

Pleasant - 3.0 out of 5

Joshua Wed, 11 June 2025

Not a hotel, but overall...

Liked: The customer service was good, seemed like they genuinely care. Parking was okay, I received my $75 deposit back within 1-2 days.
Disliked: The location is a bit sketchy, other tenants were a bit sketchy, but overall I had no issues. I do not like that it’s advertised on Booking as a hotel when it’s absolutely a motel. Both in name and appearance. This is false advertisement, and needs to be corrected.

5

Exceptional - 5.0 out of 5

Brittney Sat, 7 June 2025

Exceptional

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Hotel Villa Serena 771 El Cajon Boulevard, El Cajon, CA