Name: Villa Roma Resort And Conference Center
Address: 356 Villa Roma Road, Callicoon, NY
Telephone: (888) 323-5826

Initial Receptionist- no personality. Didn’t offer directions to a room; quite a distance walk; Morning Coffee offered - employee greeted us awaiting guests in hallway with a pitcher of water; coffee not made at 7:45. Breakfast included in my hotel package - not offered til 8:30. I had to leave area for a dr. Appt. in Binghamton - couldn’t wait.

Liked: Room was quiet.
Disliked: Morning receptionist didn’t know managers name.

Very poor

Exceptional

Liked: Villa Roma is a beautiful place with entertainment available every day, all day, for people of all ages and interests. The food is delicious, the service is excellent, and the staff are friendly and welcoming. The views are also lovely, the room nice and clean. July of 2025
Disliked: A lot of sports equipment was worn and visibly damaged

family feel and FIREWORKS display...

Liked: The camraderie with the other visitors - to us, is the main attraction - families that have been staying there for years - but the resort has a lot of things to offer - recreation wise and entertainment, so you never have to leave the property
Disliked: The main pool had an issue where there was no water (though they were refilling it) - PLUS its Very hard to get lounge chairs during the day if you don't get down to the pool by 7AM, or whenever they open. Also, strange that you use a key and not a card to open and lock your hotel room door - very antiquated. Lastly there were no USB plugs that were convenient bed side to charge phones and ipads etc - only ones available high up on the wall above the beds attached to the light that you couldn't reachOverall - the resort needs ALOT of upgrading - and TLC

I like the condos much...

Liked: I think the rooms need to be updated
Disliked: The rooms need to be updated

Family enjoyed stay for wedding...

Liked: Rooms were large and comfortable Property and amenities were nice
Disliked: Bathrooms need updating Smoking in non smoking areas

Lackluster

Disliked: Hotel is old and in need of renovation. Still charging top dollar like in its hey dayPark across street and walk with no crosswalk to hotelBreakfast took forever due to a lack of kitchen staff No conditioner in two rooms

Exceptional

Never going back.

Liked: Room was clean
Disliked: Outdated. Walls were very thin, was able to hear the neighbors blasting music and having intercourse. Every moan and scream. No working vending machine. No hot water in morning.

Exceptional

Discrimination

Liked: I like the show very much and the ski activities.
Disliked: If you are not a time share holder, expect discrimination On our two days breakfast experience, a server with a named Maza displayed a very rude demeanor by yelling at me just because I took a cup from another table for my son. This staff not only disrespected me but had totally ignored my whole family needs while we're dining by not asking us if we need anything. I have to constantly raise my hand and ask for assistance while he comes to other guests and constantly ask if they need anything. When the issue was brought up to the maitre-d' names Randy, instead of addressing their staff of the disrespectful behavior, we were threatened that we would be removed from the dining. We then spoke to the operations manager, Carol, who was very arrogant as well. Telling us that we should not have taken the cup repeatedly from another table. Whoever is reading this, what do you think.? Instead of apologizing for the incident,she is defending her staff behavior. THIs is unacceptable. Customers should be treated with respect no matter what. The staff can just easily replace the cup I took with no issues. THE MANAGEMENT DID NOT SHOw any concerns with their guests. Instead, made us feel that it was our fault. Do not come here if you do not want to experience discrimination.