Villa Roma Resort And Conference Center

Initial Receptionist- no personality. Didn’t offer directions to a room; quite a distance walk; Morning Coffee offered - employee greeted us awaiting guests in hallway with a pitcher of water; coffee not made at 7:45. Breakfast included in my hotel package - not offered til 8:30. I had to leave area for a dr. Appt. in Binghamton - couldn’t wait.

Liked: Room was quiet.
Disliked: Morning receptionist didn’t know managers name.

Exceptional

Discrimination

Liked: I like the show very much and the ski activities.
Disliked: If you are not a time share holder, expect discrimination On our two days breakfast experience, a server with a named Maza displayed a very rude demeanor by yelling at me just because I took a cup from another table for my son. This staff not only disrespected me but had totally ignored my whole family needs while we're dining by not asking us if we need anything. I have to constantly raise my hand and ask for assistance while he comes to other guests and constantly ask if they need anything. When the issue was brought up to the maitre-d' names Randy, instead of addressing their staff of the disrespectful behavior, we were threatened that we would be removed from the dining. We then spoke to the operations manager, Carol, who was very arrogant as well. Telling us that we should not have taken the cup repeatedly from another table. Whoever is reading this, what do you think.? Instead of apologizing for the incident,she is defending her staff behavior. THIs is unacceptable. Customers should be treated with respect no matter what. The staff can just easily replace the cup I took with no issues. THE MANAGEMENT DID NOT SHOw any concerns with their guests. Instead, made us feel that it was our fault. Do not come here if you do not want to experience discrimination.

Passable

Liked: Close proximity to bethel woods and small town Catskill amenities
Disliked: The entire hotel was very dated and smelled like mold. It did not seem clean either.

Good

Won’t be back.

Disliked: Front desk staff was rude, food was mediocre, 2 out of 4 bumper boats were not working, saw an ant crawling on my bed, beds in room just had a sheet and thin blanket- no bedspread or comforter, when checking in - no bell hop, no cell service - had to go out of the building to use a phone. No valet service like there use to be. All in all staff didn’t look or sound like they liked being there either.

Disappointing

Disappointing

Not a value for the...

Liked: The breakfast and dining room staff were the highlight, not a bad room, but it smelled bad.
Disliked: Understaffed and rude staff, broken amenities, barely any food options, dirty, smelly and plenty of stray animals.

Meh.

Liked: It was quiet despite being a family resort. The breakfast was pretty good.
Disliked: It was dated. We had to park across the street and the walk from the lot to the hotel was dark.