Villa Roma Resort And Conference Center

Initial Receptionist- no personality. Didn’t offer directions to a room; quite a distance walk; Morning Coffee offered - employee greeted us awaiting guests in hallway with a pitcher of water; coffee not made at 7:45. Breakfast included in my hotel package - not offered til 8:30. I had to leave area for a dr. Appt. in Binghamton - couldn’t wait.

Liked: Room was quiet.
Disliked: Morning receptionist didn’t know managers name.

Superb

Liked: Staff, atmosphere, spa hot tub, pools
Disliked: Game room, bingo

Very poor

Exceptional

Liked: Villa Roma is a beautiful place with entertainment available every day, all day, for people of all ages and interests. The food is delicious, the service is excellent, and the staff are friendly and welcoming. The views are also lovely, the room nice and clean. July of 2025
Disliked: A lot of sports equipment was worn and visibly damaged

family feel and FIREWORKS display...

Liked: The camraderie with the other visitors - to us, is the main attraction - families that have been staying there for years - but the resort has a lot of things to offer - recreation wise and entertainment, so you never have to leave the property
Disliked: The main pool had an issue where there was no water (though they were refilling it) - PLUS its Very hard to get lounge chairs during the day if you don't get down to the pool by 7AM, or whenever they open. Also, strange that you use a key and not a card to open and lock your hotel room door - very antiquated. Lastly there were no USB plugs that were convenient bed side to charge phones and ipads etc - only ones available high up on the wall above the beds attached to the light that you couldn't reachOverall - the resort needs ALOT of upgrading - and TLC

I like the condos much...

Liked: I think the rooms need to be updated
Disliked: The rooms need to be updated

Family enjoyed stay for wedding...

Liked: Rooms were large and comfortable Property and amenities were nice
Disliked: Bathrooms need updating Smoking in non smoking areas

Lackluster

Disliked: Hotel is old and in need of renovation. Still charging top dollar like in its hey dayPark across street and walk with no crosswalk to hotelBreakfast took forever due to a lack of kitchen staff No conditioner in two rooms

Exceptional

Never going back.

Liked: Room was clean
Disliked: Outdated. Walls were very thin, was able to hear the neighbors blasting music and having intercourse. Every moan and scream. No working vending machine. No hot water in morning.