Villa Arden Hills

We'll stay here again, but...

Liked: Location was very handy for us. Anthony was helpful and responsive in getting us a second set of keys and extra towels. The Lifetime Club next door was convenient and had very nice facilities; really enjoyed the lap pool (recreational pool is closed, under construction). Loved having the jetted tub in our room. Our room (Portofino) was spacious and comfortable. Keurig coffee pot in room with several pods. Wifi was good and easy to use. Onsite parking included (one space per room).
Disliked: No hairdryer in room! Might be able to request one but I didn't have time. No mini fridge or microwave, no source of ice available. Shower and sink are VERY slow draining, need unplugging. TV did not have a way for us to plug in our Roku stick and/or watch anything other than Pluto TV or someone else's (previous guest's?) Netflix account. No breakfast; apparently it's no longer offered, though they have a nice dining room on site. Bathroom (tub, sink and shower) is open to the bedroom with just a toilet closet having a door; I prefer more privacy in the bathroom.

Beautiful surroundings. Horrible customer service!

Liked: The setting is lovely. The bathroom is almost a work of art. One problem was that the shower wouldn’t work unless the electric LIGHT inside the shower controls the water for the shower! No instructions… sheer happenstance I could it worked that way.
Disliked: The “innkeeper “ is not available for any help. He is only available between 8:00am and 4:00pm. No information is left in the room about anything. Specifically I wanted to know about breakfast the next morning. Apparently on their website it says they are temporarily not serving breakfast. The Bookings.com website says they do. I called and sent emails to the “innkeeper “ who finally responded at 8:30 the following morning. Very very poor service. When I suggested that our room rates should be changed since breakfast was not included, he responded that we already had a discounted room rate.We were the ONLY people in the place. No wonder. The service is like staying in a bewitched castle. No help anywhere!

Disappointed

Liked: It was pretty
Disliked: There was no breakfast. I was told the day before our arrival that the property had been sold and the chef had quit. There was no self service breakfast set up in the dining room. No compensation. Not even a gift card to a Starbucks or Noah’s Bagels. Nothing. The electrical outlets didn’t work in the bathroom. The handheld shower was broken. Carpet was torn. A pretty room but a very tired room. Needs a face lift

Exceptional

My stay was perfect and...

Liked: the concierge was exceptionally nice - contacted me ahead of time to let me know they were expecting me and checking to see if i needed anything on arrival. really very welcoming and I felt well taken care of for my stay. the room was beautiful, comfortable and super charming. the location was perfect. couldn't have asked for a more perfect stay.
Disliked: Nothing. Loved everything about this place.

Exceptional

Bad

Liked: Nothing
Disliked: Bed bugs and blood on bed. Room was overall dirty. We did not stay we left

Loved the privacy and luxury...

Liked: Location, privacy, view, ease of use,
Disliked: Shower was clogged and filled up during use, coffee machine did not work toilet didn’t flush properly.

Exceptional