Name: Viking Hotel
Address: 162 Romford Road, London
Telephone: (888) 608-6346

Great location to shops; just 10 minutes up the road to a huge shopping centre and plenty of places to eat. Parking and friendly service; helpful staff at check in and out; no issues. Would stay again.

Liked: It had secure parking; the rooms were small but perfect for a night or two; convenient to walk to the ABBA Arena (20 minutes); the room had a comfy bed and even a fridge; the bathroom had a shower and everything was spot on for the price; would highly recommend for a no frills stay; breakfast was good, help yourself to as much as you like - can not fault it.
Disliked: None.

The hotel was very clean and the staff were friendly and checked us in early as we arrived. The shower products were fabulous and the food was reasonably priced and was top restaurant quality. It's a fun quirky hotel with table football, board games and a great vibe.

Liked: The food and the shower products.
Disliked: None.

Disappointing

Liked: Clean
Disliked: Cleaner came in without permission

Passable

Liked: It was clean
Disliked: The fridge had a funny smell and the bed had a funny smell couldn’t stay longer at the hotel

Exceptional

Pleasant

Good

Never sujest to stay in...

Liked: Nothing
Disliked: Very bad policy cut more has no right to wait @ lobby check in from outside window

Already booked again

Liked: Excellent room
Disliked: Nothing

Bad

Disliked: First of all, the receptionist would not let us into reception. They would only talk to us through a window while we stood outside. We paid at the hotel, not through booking.com. the receptionist seemed stressed and rushed us through to the side entrance. As I walked past the reception, there was a sign saying "hotel full" and the doors shut, however there was still availability on booking.com. There were multiple people being served dinner in the restaurant. I could see many signs of different languages all along the wall in the reception. The receptionist showed us to our room, it was large and old. I saw a maggot on the floor by the fridge. I wanted to wash my face but there was no hot water. The room and hallways stank of weed. We decided to go for a walk outside and the area felt very unsafe. When looking through the windows into the hotel, it looked like people were living inside the hotel rooms. I had a bad feeling so we read some reviews. There were multiple reviews about the beds being infested with bed bugs, with pictures of their sores. My partner and I went to London for tattoos, so we could not afford to be infested with bed bug bites. We decided to leave the hotel, at this point it was 11pm. We left and went to a different hotel. When we returned the next day to get a refund, we spoke to the owner. He was very hostile, he called us liars and said he didn't need our money anyway. It did not feel safe. Eventually he agreed to refund us 2 nights stay (we paid for 3 nights). After multiple phone calls, emails and multiple excuses on their end (their interest isn't working, your card doesn't match ours, etc) we finally got a refund. 100% avoid at all costs.