Vienna House Easy by Wyndham Cracow

Would not recommend this to...

Liked: My friends and I stayed at the Vienna House Easy by Wyndham for three nights while attending a nearby convention. Overall, the experience was fairly pleasant, with a few hiccups along the way.The room itself was cozy and nicely decorated, and we especially appreciated the comfortable beds—probably one of the highlights of our stay. That said, we did notice a few small things that could be improved. For instance, the room didn’t include a fridge, which made it a bit tricky to store drinks, snacks, or medicine. The air conditioning worked, though it was on the older side and took quite a while to cool the space.Cleanliness-wise, the room was in decent shape upon arrival. There was a noticeable smell at first, but once we aired it out by opening the window, it quickly disappeared and wasn’t an issue for the rest of the stay.On our last day—Sunday—we encountered a bit of confusion regarding check-out. When we checked in, we were told by staff that check-out would be at 1 p.m., so we planned around that. However, around noon, housekeeping entered briefly and then we received a call from reception saying check-out was actually at 11 a.m. Although we weren’t shown any check-out time on the keycard information, we understand that miscommunications can happen. The staff at the desk seemed a bit surprised by our claim, but we quickly gathered our things and checked out.After returning later to collect our bags, we were informed that the hotel had discovered some stains—a pillowcase and a small blue mark on the carpet. This came as a surprise, as we weren’t aware of any damage, nor did we have anything with us that might have caused it. We followed up with the hotel by email to clarify the situation, and they responded with an apology and assured us they would conduct an internal review to better understand what happened.All in all, while there were a few bumps, we still appreciated the comfortable accommodation and convenient location. We’re hopeful the hotel contin

Exceptional

Exceptional

great staff

Liked: I was very satisfied with the staff, who happily solved any inconveniences we had.

Very good

Very good

Exceptional

Very good value and very...

Liked: Very good location. Nice and professional staff. Good breakfast.
Disliked: Nothing to point out

Superb

Liked: Breakfast