Victor's Residenz-Hotel Berlin

Excellent friendly & helpful staff....

Liked: excellent courteous staffextremely comfortable bedchange of linen on day 3welcome drink and free piece of fruit much appreciatedstored bags for us and lent us an umbrella
Disliked: could have done with a better supply of tea bags, coffee sachets and creamers - had to ask for a top up

Very good

Very good

Disappointing

Liked: Breakfastn
Disliked: No airconditioning, expensive additional fees for pets and parking, bathroom and elevators were not in the best technical shape. Overall way too expexpensive for its quality.

Comfortable, lovely and fair.

Liked: The location was lovely, and the hotel was very comfortable. The shower was very good. The art was lovely, and the bed was very comfortable. The price was perfect, and very fair.
Disliked: The door to our room struggled to open, and needed some force and dexterity. There was no complementary kettle and coffee saches in the room, that ive grown to expect, but that might just be a British thing. I suspect coffee was available at the breakfast, but we did not book it, so that's my fault really.

It was good at least...

Liked: The room was big and comfortable but in order to have a room with a view or other facilities you have to pay more!!!
Disliked: The thing that they didn’t clean the toilet properly and when I complained they told me that they only changed the towels! Was that a 4 star hotel? I very much doubt.

Too loud place

Disliked: Rooms to the street are terrible loud, windows aren’t soundproof. Alternative room for second night was provided just to have construction workers start drilling at 8 am sharp.

A very pleasant stay in...

Liked: We had a terrific stay, the hotel is lovely, the staff are warm and helpful, the breakfast was excellent and the beds very comfortable. The hotel is also just 2 mins walk away from a bus route which takes you directly into the centre of Berlin, We also discovered within 5 minutes walk a lovely neighbourhood with delightful restaurants and cafes, overall we were very pleased with our choice of hotel.
Disliked: There was no aircon in the room, it's July and very warm so we had the window open, however the front of the hotel is on a noisy road and our room was directly above the service entrance so we were woken several times on two nights by deliveries taking place. This wouldn't put me off staying at the hotel again as everything else was lovely, but if you are used to, or specifically want, aircon then it's a problem, and if noise is a problem then decline rooms 1 - 7 on all floors.

Exceptional