Viceroy Snowmass

An absolute 10/10. The location,...

Liked: Convenience was a 10/10. Staff was incredibly attentive, friendly, & professional. The service completely enhanced our experience.

Very good

Amazing place and location.very comfortable....

Very good

Exceptional

Dissapointed with my request!

Liked: I love the property. I have been coming every February for a week for over ten years. So I know the hotel very well. It is excellent located and the sli in ans ski out is compeltely a luxurious amenity, which it is why it is that expensive per night. So paying premium dollars, service should be premium as well. The cheapest night in February in Viceroy Snowmass is more expensive than one of the cheapest “suite” in Burj Al Arab hotel in Dubai.
Disliked: So paying premium dollara for my week in the property, I called 3 weeks in advance of my stay to request the posibility to have a nice view, given that this is not a feature like in other hotles where you can choose the type of view, and obviously you would pay accordingly. So I contacted several people in charge of the rooms, and they told me that they would try their best to help me with my request. One of the persons that I spoke to told me that the week that I was staying was a sold out week, i am part of that sold out clientele, so if there is the mountail view option, it should be a possibility for me that I specifically requested it. When I got to the property, my view as usual was of the parking lot. I tried having them see options but there were none as they were in full capacity. Also, the housekeeping service is aweful. I requested some things at night time and these people are NOT trained accordingly to give the service that a hotel like it is should give. The receptioon people very nice, but they come from Argentina only for the season, so there is no year roundnd personel, and maybe that is one reason why the service is not that solid. Hoping next year I get what I request because if not, I will reach out to a higher hierarchy to express that I am frequent client, not only a one night stand.

Exceptional

Fantastic would definitely return

Liked: Awesome offerings and scenery

Very good