Viceroy Santa Monica

Pleasant good location needs better...

Liked: Location was good and staff was helpful
Disliked: No coffee in the room!Could not find an ice machine

Superb

Great location for a weekend...

Liked: The beds were incredibly comfortable and rooms spacious. The staff were all very polite and helpful. The property was very clean and well maintained.
Disliked: The gym was small and limited, however served a purpose. It would be nice if the pool was heated in the evenings for the family to use. Bigger challenge is the limited sun you get at the rear of then property, most hotels locally have southern facing pools.

expensive

Liked: room, near pier
Disliked: staff

Pleasant

Liked: The rooms are great
Disliked: The front desk and customer service are poor—completely chaotic and stressful. Not pleasant in the slightest.

Loved being back in Santa...

Liked: Pool area was great apart from when it was hired out for a business event (lot of speeches on a PA system) Excellent bed-room was spacious with a good size bathroom overlooking the ocean and the staff, especially at the desk were very helpful and friendly. Great location for getting into the local attractions - tip for everyone...don't be afraid to use the driverless cabs - they were great!!
Disliked: Couldn't get Netflix on the TV but that was just a minor issue

Superb

Good

Disappointing in terms of service...

Liked: The photos
Disliked: The reality