Viceroy Chicago

Liked: Somerset was an awesome restaurant; suite was clean and comfortable; all the staff was great.
Disliked: Nothing.

Fantastic location and view, recommended!

Liked: Location, room, view from the room
Disliked: The floor in the room was not super clean, the rest was okay

The Viceroy was a pleasant...

Liked: First and foremost, In an industry where customer service usually leaves a lot to be desiresd, Mister Camerons attention to detail and professionalism is to be commended. All guests were greeted by name. And at vatious times, greeted respectfully in their native language. For that alone we'll not soon forget his kindness.
Disliked: The restaurant could use a bit of help. The wait time to receive our order was unecessarily lengthy. And once received, everyone at our table noted key irregularities with their dishes that should have been caught during plating: overcooked chicken breasts, hollow falafels, and wilted salad greens, etc. After two unsatisfactory lunches we collectively decided to forgo the restaurant and venture out for all subsequent meals.

It was good generally.

Liked: Room was great. Mark, the doorman was excellent. The departure was poor. No shower facility for those spending a day in the city. No attempt top help either.
Disliked: The departure. Shocking and very arrogant.

Good

Exceptional

Superb

Would recommend this hotel, the...

Liked: Decor, room size, staff, restaurant, weekend sweetie trolley.
Disliked: Cleanliness of our room could have been better.

The location is perfect with...

Liked: Perfect location for exploring downtown Chicago and Lincoln Park area. Great view from the room. Comfortable beds.
Disliked: Some amenities were not available during the week and some were out of season but we knew that prior to booking so not a problem.

Superb