Name: Valley Inn
Address: 10621 Sepulveda Boulevard, Mission Hills, CA
Telephone: (888) 420-1647

Pleasant

Exceptional

Poor

Liked: At check-in, I was asked for a $100 deposit, which I'm not sure they ask everyone because I did witness people dropping off their key and leaving with no concern of their deposit return. My kids and I had to stay here while waiting for our housing. The room was not cleaned every day. When I did ask the maintenance to clean my room after they knocked and asked if I wanted my room clean they didn't respond and when I left and came back 6 hours later nothing was cleaned my trash was still full and towels were still dirty even though I clearly asked her to please service my room. After the first cleaning, I was reported to the front desk for having "overuse." I'm unsure how many items they think I am allowed to have in my room with 3 almost grown people in a room where I am paying a high amount of money to sleep in every night. They then proceeded to check my room again a second time, for I'm not exactly sure what reason to which they found nothing out of the ordinary or "overuse," as they say. Also someone upstairs was very inconsiderate to the people under them and drug around a chair or suit case in their room for about 40 min every night for 3 days and most times we were woken up by this noise and felt we shouldn't complain because maybe they would ask us to leave. After I had confronted the situation with a manager and asked them to stop harassing my kids and I because at that point, that's exactly what it was. After this 2nd room inspection, I ended up vacating the facility because I no longer felt comfortable because all of the maintenance was not throwing my trash out nor cleaning on appropriate days they should have. So I would not be staying here again.

Superb

It could be better smell...

Liked: The location is good and the staff was kind
Disliked: It’s old and it wasn’t clean the floor was sticky