Enjoyed it all,staff friendly.

ok

Liked: The staff in the gym were great.
Disliked: The hotel is ok for the price, perhaps a bit tired looking in places for example our room could have done with a dust. Apart from in the gym in was very difficult to get the attention of staff, in the Leisure Bar, breakfast and in other areas for example trying to order food in the Leisure bar and when we could order and it arrived, no cutlery was provided. We tried to ask the person serving us but they walked off. We couldn?t get a taxi ordered when asked at reception, which seemed odd so I?d recommend other guests sort their own taxis if needed in advance. The Vale has a good reputation so we were a bit disappointed with the customer service and ambiance.

Pleasant

Exceptional

Exceptional

Very good

Liked: great location if you looking to be out of the city, great food and very helpful and friendly staff
Disliked: pillows were uncomfortable for us. sauna area could do with an update re ceiling tiles

Good

Liked: Lovely setting and close to where my family live
Disliked: Had Cold bathroom and room only serviced on request by guests. Dinning room is booked very early so had to eat outside of hotel. Room wasn't prepared as per booking

Very good

Superb

Liked: Great was put in a very noisy room by main doors so woken up by continuing door slams.
Disliked: Breakfast seemed very short staffed