Good

Liked: Breakfast was great and provided in a wonderful old building.
Disliked: Mutual correspondence via Booking.com didn't reach front desk staff, as the agreed early checkin was not provided.The room lacked ironing board and iron, and the soap in the bathroom was empty.

Disappointing management

Liked: The concept was very nice, location was like a fairytale, breakfast was very tasty and lots of varieties.
Disliked: It was not very clean. Upon realizing that the spa was not included in the price, I immediately reached out to the hotel to inquire about canceling. Despite raising concerns from the moment of booking, the hotel waited until the last minute to inform me that cancellation could only be made through Booking.com, and even then, they refused to accommodate my request due to a technicality about the 48-hour notice period.Booking.com supported my case and attempted to negotiate complimentary spa entry, but the hotel was unwilling to cooperate. This lack of flexibility and customer care made my stay uncomfortable. However, I appreciated the kindness of the hotel personnel throughout the ordeal.Overall, I wish the hotel had prioritized customer satisfaction and communication better, as it would have significantly improved my experience.

A delightful stay with friendly...

Liked: Beautiful and historic location in a former monastery, tastefully decorated with great sensitivity to its historical legacy.

Excellent

Liked: Everything
Disliked: Nothing

Exceptional

Liked: Awesome atmospheric hotel that exceed expectations

Superb

Exceptional

Beautiful surroundings and atmosphere of...

Liked: the room was great
Disliked: The water was turned off for the bath, and there was no chance to enjoy a relaxing bath treatment.

Superb

Liked: Great breakfast and location