URSO Hotel & Spa a Small Luxury Hotel of the World

Superb

Disliked: Only a 9 in total evaluation, and here is why: Travellers with pets be careful. I booked our stay with Booking.com, and had included the fact that we are travelling with a service animal. I had a fixed price confirmed by Booking.com.Upon arrival, the front desk told me they had to upgrade our room because we were travelling with a Pomeranian dog. This upgrade would be Eur 150 / night, therefore Eur 300 for the stay. I explained that we never asked for an upgrade and this basically means they are charging for the pet. I also explained that by European law, hotels cannot charge anything for a service animal (which our Pomeranina is, we have documentation). We had a major disagreement on this issue. Finally the manager reduced the Eur 300 to Eur 120 for the two nights, which is still not correct. We will follow up on this.

A complete gem!

Liked: Everything! Very comfortable, well appointed rooms, and an excellent breakfast. Pleasant staff. The pianist is amazing for an evening cocktail in the lobby. Always lovely to return here!

Superb

Exceptional

A high-quality hotel for a...

Liked: Bright room with a romantic balcony, very clean, comfortable bedding, exceptional bar service

Pleasant

Amazing place

Liked: Everything

Superb

Superb