UpValley Inn & Hot Springs Ascend Hotel Collection Guest Reviews
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|0.6 miles from Calistoga centre|
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Lindsay Thu, 30 April 2020
Disliked: Closed pool and sauna too early
Yvonne Thu, 19 March 2020
Elizabeth Tue, 17 March 2020
Liked: Doing construction...check to make sure they are done :(
Disliked: We complained about noise since we?d specified we we needed quiet. The manager was very nice and gave us a discount and offered a room change but staff person was rude and made things way worse first. First rule of customer service: Apologize. Second: Don?t be patronizing. Disappointing. Also, steam room not hot, sauna broken. Pool and hot tub nice but pretty small. Otherwise I have hope this place could be nice in the future. Just don?t over charge when it is.
Anonymous Mon, 16 March 2020
Good value for people not...
Liked: Remodeled, Starbucks coffee, refrigerator, front desk clerk
Disliked: Lumpy pillows, uncomfortable bed, thin towels, housekeeping noisy outside room and pushy to give service early, construction/remodeling started at 7:46 am (we were on vacation and wanted to sleep in), a party at the pool one evening
James Mon, 9 March 2020
Enjoyable stay in a nice...
Liked: Very helpful staff, Sean was particularly helpful in the morning and provided some useful information on the local area. Also liked the pool area, very relaxing.
Anonymous Mon, 9 March 2020
Liked: The room was clean and comfortable. The staff was friendly.
Renaldo Mon, 2 March 2020
Anonymous Sat, 29 February 2020
Liked: A simple motel with every detail well designed. Stylish finishes everywhere the eye lands. Very pleasant. Small pool and spa and steam room and sauna but just perfect size for mid-week visit
Disliked: Minor issue: We went during winter and they were performing some maintenance to the stair structures, grounds no doubt look more charming in the spring and summer
Cosmickate Tue, 25 February 2020
Liked: the hot spring pools and sauna
Carolyn Tue, 25 February 2020
Liked: There was no elevator to 2nd floor.
We originally booked 1st floor