Uptown Suites Extended Stay Austin TX - Downtown

Bad

Liked: The location of the property was ideal and easily accessible.
Disliked: The staff were all rude except for the lady who works at night, the place was untidy and they do not provide any cookware or cutlery despite being an extended stay. Our room was booked for 10 nights via booking. However, we were charged for 14 nights, despite only needing 10 nights.

Bad

Disliked: The put us out cause we found bed bugs. God forbid you exercise your right to freedom of speech. You will there become and ignorant individual who's loud and disrespectful.

Absolutely awful if you have...

Liked: The front desk people were kind, even when management wasn’t.
Disliked: Most things about this place were awful. The biggest thing was how they handled my service dogs. Despite advertising as pet-friendly, if you have dogs PLEASE steer clear of this place. We were forced to leave because our service dogs barked to be let outside. They gave zero warning that this was going to happen and chose to inform us of this after check out so they wouldn’t have to refund us for that day. They claim to be pet friendly, but if your animal isn’t completely invisible they make it clear you aren’t welcome here despite the pricy pet fee. They also tried to claim we didn’t declare our animals at check in when we very much did so immediately. On top of this, our room didn’t have trash cans, a working television, pillows, or a working phone. If it weren’t for the sweet repairman bringing us what he could, we would have been even more miserable. I was 8 hours away from home trying to recover from a recent surgery I had in Austin. I felt unsafe, unwanted, and uncared for at the time I needed it the most. There was zero empathy from management whatsoever. This is by far one of the worse experiences I have had staying anywhere, and if you can go somewhere else please do. Especially if you have pets or service animals.

Exceptional

Great stay, nice staff and...

Liked: Liked it a lot, recommend this place , hospitable, clean, stylish and comfy.
Disliked: Shower could be stronger, fitness they can add dumbbells, but they have treadmill, and weight machine etc.

Good value

Liked: Nothing fancy, full kitchen, facility is clean and quiet.
Disliked: The bed is a bit soft, you have to bring you own cooking utensil, plates etc

Poor

Exceptional

Exceptional