Unscripted Durham Part of JDV by Hyatt

Ok apart from the staff

Liked: Handy location for downtown Durham. Had an internal room (no window) which was actually fine- only used the room for sleeping/showering!
Disliked: Staff were rubbish. Took ages to speak to you. When I checked in I was told I needed to pay even though I had paid in full 11 months ago. Staff member called booking.com to confirm I was correct. Same thing happened when I checked out- why hadn’t the first member of staff noted this on my booking?? Thought I was going to miss my taxi to the airport with all the messing about, was not happy!

Superb

Liked: Attentive but unobtrusive staff. Clean room with excellent products. Nice cafe and bar.
Disliked: Late night music

Superb

A unique stay in the...

Liked: The location is great, situated right in the center of things. Great restaurants and bars all around. The rooms are clean and bright. Decor is a kind of motel-chic, retro vibe. The staff are nice. It's literally attached to a parking garage so if you have a car that's pretty convenient - although parking is free on the street on weekends. The pool area hosts some parties at the weekend which were interesting.
Disliked: As another reviewer mentioned happened to them, we were told on arrival that our corner king room with city view was not available (maintenance they said) and only a smaller interior room with no windows was available - which was upsetting. We were promised a switch to a suite the following night and a credit to use at the hotel bar/restaurant/parking to make up for it. While we just had to take it on faith, the manager did make good on those promises. He made the confirmation adjustments and sent us a thank you note for our flexibility.

Perfect thank you

Exceptional

Bad

Would stay there again next...

Liked: Location and staff were fantastic , the bed was very comfortable.
Disliked: I need to work in the hotel room when I travel for work obviously. The desk in the room was pretty much unusable because there was a TV on the desk instead of hanging on the wall. The parking system is a little goofy. I had an issue that was corrected by the staff.

Amazing staff and location!