Enjoyed my stay. Beautiful hotel; customer service was excellent.

Disliked: None.

No

Disappointing

Liked: The staff treated me very well and was ready to resolve issues with a group of little league parents from Santa Clara a very awful and disrespectful bunch.
Disliked: My family decided to get some rooms and celebrate my little sister's birthday. We ordered food and drinks and tried to enjoy ourselves, but a group of boys decided They were going to have a baseball game, right In the pool area where everybody sits and relaxes. They made home base was right behind my sister's chair. Needless to say, it was his disaster long story short. When asked to politely move thr game they told us to move our party. Spoke to the parents they judtvignored us. The kids wouldn't stop the parents wouldn't do anything. They were busy boozing it up. I had to complain, and the staff was there to assist at every moment. And that made me feel important and I really appreciated it. Big kudos to the staff. And that is the only reason why I would return and stay there.

Exceptional

Disappointed by the service

Disliked: The service was pretty bad. Staff members were following rules that didn't make sense for the circumstances but refused to actually think about what they were enforcing. It seems like management isn't that concerned about giving a good customer experience. Sometimes we are business travellers sometimes we aren't.

Terrible Place

Liked: The cost for the property and the way I was treated did not meet what I would expect. The bathroom looked like something our of the 80 and that is not exemptible.
Disliked: hire people who are friendly that know how to treat people

Exceptional

Very nice hotel, understand this...

Liked: Full service hotel, purpose-built. Quiet a/c. Good beds. Lots of places to walk our dogs. Riverfront location. They are really trying.
Disliked: Stockton is an economically depressed town with a LOT of homeless people. Seemed to be an open-air drug market along the river at night … no one bothered us but it was a little strange.

Overall very nice location and...

Liked: Very nice. Very clean.
Disliked: The double beds were small for two people. At least have full beds or queens.

The staff was amazing very...

Liked: The hotel it self is beautiful, the pool area all of the seating and seeing the boats as they pass.
Disliked: The beds are tooo soft very uncomfortable