University Plaza Waterfront Hotel

Enjoyed my stay. Beautiful hotel; customer service was excellent.

Disliked: None.

Exceptional

Liked: The hotel is very nice!

it was alright but best...

Liked: it was a nice place
Disliked: the price for a suite is too high for the rooms- not suite!Its two separated rooms (some would like the convenience) although the front door was broken held up w a nail- easily to kick in and get into both rooms if left open to enjoy w family..one w a sleeper couch & very old small TV and a desk. The other room is a regular King room.. mattresses need to be changed- lumpy for a King- it was like sleeping on the sofa bed mattress. Had to call engineering for toilet which took almost 3 hrs. out of our real 1day stay..

Exceptional

Overall good stay

Liked: Location and overall cleanliness with good water front area
Disliked: Nothing as such

Passable

Disliked: Bed was uncomfortable

Exceptional

Liked: Very great professional people. Don the maintenance man was also awesome

Very poor

Disliked: Pre-arrival check in and especially the TEXT AND EMAIL at 8AM asking when I was going to check out — I don’t wish to be harassed in this way.

Bad

Liked: Clean, has bar, spacious, vibrant colors on the patio etc
Disliked: Rude management, doesn't accept all types of payment caused huge inconvenience for us.

Exceptional