University Plaza Waterfront Hotel Guest Reviews
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0.6 miles from Stockton centre |
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Jonathan F, Fontana, visiting Stockton Arena Tue, 10 March 2015
Enjoyed my stay. Beautiful hotel; customer service was excellent.
Disliked: None.
Sonia Fri, 15 September 2023
No
April Tue, 12 September 2023
Disappointing
Liked: The staff treated me very well and was ready to resolve issues with a group of little league parents from Santa Clara a very awful and disrespectful bunch.
Disliked: My family decided to get some rooms and celebrate my little sister's birthday. We ordered food and drinks and tried to enjoy ourselves, but a group of boys decided They were going to have a baseball game, right In the pool area where everybody sits and relaxes. They made home base was right behind my sister's chair. Needless to say, it was his disaster long story short. When asked to politely move thr game they told us to move our party. Spoke to the parents they judtvignored us. The kids wouldn't stop the parents wouldn't do anything. They were busy boozing it up. I had to complain, and the staff was there to assist at every moment. And that made me feel important and I really appreciated it. Big kudos to the staff. And that is the only reason why I would return and stay there.
Carlos Mon, 11 September 2023
Exceptional
Vincent Thu, 7 September 2023
Disappointed by the service
Disliked: The service was pretty bad. Staff members were following rules that didn't make sense for the circumstances but refused to actually think about what they were enforcing. It seems like management isn't that concerned about giving a good customer experience. Sometimes we are business travellers sometimes we aren't.
Nathan Tue, 5 September 2023
Terrible Place
Liked: The cost for the property and the way I was treated did not meet what I would expect. The bathroom looked like something our of the 80 and that is not exemptible.
Disliked: hire people who are friendly that know how to treat people
Elisa Sun, 3 September 2023
Exceptional
Sylvia Fri, 1 September 2023
Very nice hotel, understand this...
Liked: Full service hotel, purpose-built. Quiet a/c. Good beds. Lots of places to walk our dogs. Riverfront location. They are really trying.
Disliked: Stockton is an economically depressed town with a LOT of homeless people. Seemed to be an open-air drug market along the river at night … no one bothered us but it was a little strange.
Charles Fri, 1 September 2023
Overall very nice location and...
Liked: Very nice. Very clean.
Disliked: The double beds were small for two people. At least have full beds or queens.
Darra Thu, 31 August 2023
The staff was amazing very...
Liked: The hotel it self is beautiful, the pool area all of the seating and seeing the boats as they pass.
Disliked: The beds are tooo soft very uncomfortable
Savahna Wed, 30 August 2023
Eh.. nice for the area
Liked: Grounds were beautiful
Disliked: Unfriendly and rude staff, pool was disgusting