Loews Sapphire Falls Resort at Universal Orlando Guest Reviews
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7.1 miles from Orlando centre |
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Kristine, Upper Marlboro, visiting Hard Rock Live Orlando Mon, 26 August 2019
Liked: Proximity to Hard Rock Live Venue and water taxi was nice.
Disliked: No availability of king size beds; toilet tissue holder was broken; positioning of light switches and trash cans inconvenient.
Julie Tue, 26 March 2024
Exceptional
Liked: The hotel property is beautiful. There are a lot of great food options both at the hotel and just a ferry ride away. The pool was amazing. Getting to and from the parks was easy. The rooms were clean and comfortable. We would definitely stay here again.
Santos Mon, 25 March 2024
Passable
Liked: The staff were extremely nice and welcoming!
Disliked: The room should have been clean and ready for us prior to arrival. When we arrived and entered our the bedding was dirty and the desk was dirty as well, I went downstairs and talked to a staff member requesting to have room cleaning clean the room but they said room cleaning was not available so they said they would change our room well when they changed our room we did not have a pool view which is what we paid for so then I had to go back downstairs and talk to the staff again … this time I requested a manager and the manager said we can have house cleaning clean your original room which I found confusing because in my previous encounter with a staff member they stated house cleaning was not available. So after all of this back and forth and moving our luggage we were able to finally relax in our room 3hrs later after arrival.
Andrea Mon, 25 March 2024
Great option for Universal
Liked: The facilities were nice - the perks were also nice- early admission to the park. Great pool, and little market for quick breakfast or snacks on the go. Close proximity to all the parksOur room was great
Chris Sat, 23 March 2024
Very good
Parsons Fri, 22 March 2024
Exceptional
Guillermo Thu, 21 March 2024
Exceptional
David Mon, 18 March 2024
We loved the hotel and...
Liked: Everything!! From the lobby to the rooms and the restaurants, and staff was super friendly and helpful. All the water taxi captains were awesome too. Some of the staff that stood out by name were Nico and David (from the Kanteen), Alessandra (from Amatista), and especially Mark Huurneman (Director of Food & Beverage). However, all were extremely kind and helpful.
Disliked: The staff at the coffee shop were a little too matter-of-fact rather than kind and friendly as were everyone else. They seemed a little disinterested in showing a lot of enthusiasm toward the hotel guests in our opinion.
Sheree Sun, 17 March 2024
Exceptional
Wanjun Sat, 16 March 2024
They need to train staff...
Liked: water taxi is very convenient, and message system is fast to communicate with staff get useful message sometimes
Disliked: 1. Regarding the valet parking, I filed a formal complaint about their services. They assured me they would provide an explanation for the staff's behavior, but there has been no follow-up after 2 days. They informed us that the usual wait time to retrieve our car is 10 minutes. However, the reality is that if you do not tip enough or if you are Asian, you may end up waiting for 30 minutes like us. When we approached the counter again, they simply sent a staff member. We were frustrated because during those 30 minutes, the staff did nothing while we waited in vain. We are dissatisfied with the service attitude we paid for.2. In regards to the housekeeping service, I requested cleaning at 12 .40pm. Through their communication system, they claimed they would send a staff member immediately. However, by 4 pm, nobody had arrived. When we inquired with the cleaning lady again, she said she would come soon, but by 5:30 pm, the room had still not been cleaned. we were unable to receive the service for the day when the room is available for them to clean .3. The hotel's pet-friendly policy only means you can bring pets. The pet walking area is small and not well-organized. We noticed some pet waste that had not been cleaned up. Not really much area or facilities can enjoy with pets together.
James Sat, 16 March 2024
Good value, ok for a...
Liked: Good value for money
Disliked: Very large , high occupancy and loud