Exceptional

Think I should of been...

Liked: Love the place been there before but they were working and making alot of noise the last night we called and that was fixed but then no cold water and noooo pressure couldn't shower and hot water could been dangerous if I had lil kids
Disliked: Room problems last night

Great for Express Pass

Liked: Great deal that a one night stay includes EXPRESS PASS. Upon checkin you can go straight to one of the theme parks Universal Studios or Islands Adventure and enjoy skipping the lines. Upon check out do the other park. You won?t regret it!
Disliked: My room looked like it had all the left overs from other rooms. Nothing coordinated. Furniture could use some touching up. Our night stand had some burned in coffee mug circles. We got stuck with a room with an old bathtub with super wrinkled curtains. Shower product brands mediocre. Bring your own. Oh and if you love coffee, you get generic pods. Quality has certainly decreased.

Worth it

Liked: Location is outstanding. Free unlimited express pass is also outstanding.
Disliked: Some reductions in service for fake covid reasons are really just cost cutting measures. I don?t like misleading fibs.

Very good

Superb

Liked: Great location convenient to everything universal has not far from Disney either
Disliked: I found it a little over the top to charge you $28 a day to park and a Pet fee On top of the high room rate

Superb

Great Location, Great Staff

Liked: I loved how close and convenient the property was to the parks and that it included the unlimited express pass! I also liked how you could communicate via text!
Disliked: The breakfast was mediocre and expensive. We learned our lesson the first day. Also, when we first arrived there was dog poop in tower 3 right before the elevators. When we informed the staff, they didn?t seem to pressed to pick it up. It was there for at least 20 minutes before it was picked up.

Great location but just too...

Liked: Good location-short walk to Universal
Disliked: They should tell you up front mask will be required at all times in the resort other than the pool. Also, no housekeeping of rooms. I think housecleaning should be guest choice and I thought mask mandate in particular walking outside is too much.