Very good

Stay was good room was...

Liked: The location and the perks that come with the hotel the express pass are probably the best thing they have
Disliked: Staff making you put on a mask.

Exceptional

Waste of money, Holliday Inns...

Liked: The distance between the hotel and the parks was great. The staff was nice.
Disliked: The furniture in the room was extremely dirty and stained. We had to move furniture to the side of the room due to how dirty and stained. The room was extremely dated and old. Outlets didn?t work that were near the bed. The fridge was on full max cold, but stuff was only barely cool. The shower faucet was malfunctioning with the hot and cold, you had to play with the handle 3 minutes to find a happy medium. The pool area was dirty with trash in the sand and dirty face masks floating in the pool. A pool employee asked a child to fish out the face mask for him. Bought the club member status for our trip and gained nothing extra out of it, so in so many words wasted money.

Exceptional

Excellent place!

Liked: Always a great stay at the Hardrock. The staff, grounds, and location is always a perfect choice while visiting universal.
Disliked: No notice regarding the no house keeping, and Covid changes.

Had a great time

Liked: Location is perfect
Disliked: Bathroom design is wonky... hard to get in and shut door

Nice hotel but didn't like...

Liked: Pool was great, and was nice to not have to wear masks while seated at the pool or while in the pool. Bar area was nice as well. Loved the music played.
Disliked: The extra price for the upper level and the extra food was not worth the extra cost. Didn't think it was right for them to charge us to park, especially since there was no valet due to COVID.

Very good

Disliked: dog barking across the hall