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Universal's Hard Rock HotelŽ eeee
Universal's Hard Rock HotelŽ, 5800 Universal Boulevard, Orlando, FL | Area: Universal Orlando Resort Area - Intl. Drive North
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4.55
HOTEL RATING: 
WONDERFUL
4.55 out of 5 (1341 Ratings)
6.3 miles from Orlando centre
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Hotel Description
Enjoy a mammoth pool with a sandy beach and a 260-foot slide at Universal's Hard Rock Hotel where guests also enjoy exclusive theme park benefits. Modeled after the California Mission-style hotel from The Eagles' song 'Hotel California' the seven-story Hard Rock has 640 spacious rooms featuring Art Deco style and music-themed art. In-room amenities include flat-panel LCD TVs iHome clock radios/iPod docks and high-end pillowtop mattresses covered in 300-thread-count Egyptian cotton linens and down duvets. Wi-Fi is available for an additional fee in rooms and is free in lobby and pet-friendly rooms are available. The hotel features more than $1 million in rock memorabilia from the likes of Elvis Presley Madonna and other greats. On-site recreation includes a 12000-square-foot zero-entry tropical pool a sand beach thrilling 260-foot slide two hot tubs a fountain play area for children and a sand volleyball court. There is also a butterfly garden video arcade several restaurants and a rock-themed bar on-site. A fitness center and parking are available for an additional fee. Guests skip the lines at Universal Studios and Universal's Islands of Adventure hop aboard free water taxis connecting the property and the Universal parks and receive early admission to The Wizarding World of Harry Potter. The resort is within walking distance of both Universal Studios Florida and Universal's Islands of Adventure. Wet 'n Wild water park is 10 minutes away and SeaWorld Orlando is 17 minutes away. Orlando International Airport is 12 miles from the property.

Check-in time: 16:00   Check-out time: 11:00
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1 room
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2 guests
Amenities View More
y
Free Internet
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
Other Amenities
` Business Center
` Pets Allowed
` Restaurant
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Parking
` Valet Parking
` Room Service
` Sauna
` Air Conditioning
` Babysitting/Child Services
` Bar
` Concierge Service
` Currency Exchange
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Spa
` Dry cleaning
` Internet services
` ATM/cash machine on site
` Vending machine (snacks)
` Breakfast in the room
` Table tennis
` Hot tub
` Heating
` Fax/photocopying
` Ticket service
` WiFi
` Snack bar
` Entertainment staff
` Shared lounge/TV area
` Kids' club
` Evening entertainment
` Daily maid service
` On-site parking
` Private parking
` fitness center
` golf course (within 3 km)
` All Spaces Non-Smoking (Public and Private)
` Baggage Storage
` Car Rental
` Designated Smoking Area
` Facilities for Disabled Guests
` Family Rooms
` Game Room
` Non-smoking Rooms
` Outdoor pool
` Safe
` Souvenir/Gift Shop
` Special Diet Meals (upon request)
` Vending Machine (Drinks)
` WiFi available in all areas
` Free WiFi

Universal's Hard Rock HotelŽ Guest Reviews

OVERALL AVERAGE SCORE: 
WONDERFUL (4.55 out of 5)

Write a review

5

Exceptional - 5 out of 5

Lauren Sat, 14 March 2020

Exceptional

3.4

Pleasant - 3.4 out of 5

Tom Thu, 12 March 2020

Pleasant

4.5

Wonderful - 4.5 out of 5

Erika Tue, 10 March 2020

Great time! Lovely property with...

Liked: Loved the entertainment at the pool and the beach club restaurant! Great convenience store on property, friendly staff, good food and service!

2.5

Fair - 2.5 out of 5

Gboi Sun, 8 March 2020

The stay was ok, just...

Liked: I like that it was close to the things we wanted to do
Disliked: For the money the rooms and bathroom was pretty basic

3.5

Good - 3.5 out of 5

Pamelawpb Sat, 7 March 2020

Walking Distance to the Parks!

Liked: Great location. Room key is Express Pass! On the expensive side but that Express Pass is everything!!

5

Exceptional - 5 out of 5

Susan Fri, 6 March 2020

Exceptional

4

Very Good - 4 out of 5

Anonymous Fri, 6 March 2020

Very good

Liked: Great staff
Disliked: The music in all the public areas was much too loud

4

Good - 4 out of 5

Vivian Thu, 5 March 2020

Good

Liked: My opinion is I?m that the rooms need an update urgently!! The price is quite high for the type of room.. especially the bathrooms!!

5

Exceptional - 5 out of 5

Tegan Mon, 2 March 2020

Exceptional

Liked: Nice, modern hotel with cool music memorabilia throughout. The staff were lovely. The facilities are great, the pool is huge with lots of deck chairs for guests. The location is fantastic as it?s only a short walk to the Universal theme parks

4

Good - 4 out of 5

Mary Thu, 27 February 2020

Good

Liked: The hotel is beautiful but there a lot of beautiful resorts in the area that treat their customers properly. Also two other premier resorts with fast passes. When people spend their money the should be treated with amazing customer service.
Disliked: The computer system crashed at all the hotel properties at universal. We spent our first night when we arrived at the aventura hotel. Their system was down but the people at the front desk were amazing & apologetic. When we checked in the hard rock the next morning we waited in line well over an hour just to check in. Approximately 90 minutes of my vacation was spent at the front desk. When I finally got to the desk just to check in and get our fast passes we encountered a very rude women named Emily (Emmie) on her name tag. She was very frustrated because of the computers being down for a second day. It was not my fault or my family's fault that this made her job more difficult. We tried to make light of the situation because it wasn't her fault. She was still extremely short & rude. It should have been her job to make us feel welcome & apologize for the situation we were put through. Families pay alot of money to be treated like you would expect in a premier resort. My daughter and her family stayed at Portifino Bay which they do about four times every year and they were treated like gold. They took me to their resort to have them answer my questions about my Express passes that didn't work. Maybe hard rock should take some lessons from the other properties at Universal, what costumer service is. I do have to say all the gentlemen at curbside and luggage were amazing. Would definitely stay at Portifino or Aventura again. There was a number of unfortunate incidents during our stay. I have stayed at hard rock several times in the past and always raved about this resort. I will definitely look elsewhere from now on & plan on letting all my friends and family know what an unpleasant experience I had at Hard Rock in Orlando

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Universal's Hard Rock HotelŽ 5800 Universal Boulevard, Orlando, FL