Very nice resort with many different things to do. Very clean. Friendly staff. Great food options. Only downside with our stay was the parking. Electronic gates were not working using room key and cars were getting backed up trying to come in and out of the resort. Also I was charged twice for a daily parking pass.

Liked: Very clean, friendly staff.
Disliked: Parking.

Exceptional

perfect

Liked: everything! very great
Disliked: the hotel the pool plus the water park right next to it

Pleasant

Good

Liked: options options options, whether you eat or play or swim or get to the other universal parks
Disliked: rooms are small even for a family of 3 but it does have everything you need

Good

Disliked: I wish I had known the place was mobbed with cheerleader families for a competition.

Good

we will opt for another...

Liked: the shuttles were great and the staff was very accommodating.
Disliked: rooms could be updated slightly with new mattresses and headboards and decor. our room wasn?t the cleanest- the pillows were dirty and the couch and floor had a lot of stains and food leftover from the last guests.

It was fantastic! This was...

Liked: that is was close to volcano bay!!

Passable

Liked: Overall ambiance was really good. Bar staff where excellent. Especially Brian, Bobby and Tania. Always up for a laugh
Disliked: Reception on arrival. Arrogant, snotty and rude. Kahlib! Room was cleaned once in 8 nights