Very good

loved the stay!

Disliked: some mobile items to move your luggage closer to your room. Less employees parking in the unloading zone.

Exceptional

Exceptional

Liked: Was very nice :)
Disliked: There wasn’t anything I didn’t like :)

Exceptional

We're coming again for sure.

Liked: The breakfast was great! The room nice. The grounds were neat.
Disliked: You really need at least, queen beds.Bed was too small.

The kids and I enjoyed...

Liked: The lodge was well appointed including the remodeled rooms and nice open spaces.
Disliked: Restaurant staff seemed unpleasant and it was difficult to get the right temperature in the room.

Good

Liked: The location was not bad we were there for all the waterfalls and to visit helen. Everything was within minutes. Unicoi state park it’s ok I just didn’t have the time to explore it.
Disliked: The bed was uncomfortable and had a piece of wood underneath the mattress. It looks like when they clean the room they don’t dust or clean the floor. When I got there I noticed the floor. Headboard,tv,tables dusty. They never had any fruit at front desk. It’s ok though because we’re only going there to sleep we didn’t even have time to do anything at Unicoi area or park

Very good

Liked: Location, beautiful and close to trails and Helen.
Disliked: The maze that was navigating the hotel main building and the individual lodge buildings. Lodge is bi level but that is not obvious in dusk/dark so had to lug suitcases up stairs when we could have just rolled them. Also, the restaurant that is supposed to do breakfast was only open 730 to 900. We walked up at 845am, had to dodge people setting up for a conference, to find out the restaurant was "closed for a private event" and empty. But the "Tavern" restaurant wasn't open yet. Stayed 4 days and could never catch them open. Seems odd and weird that for this price point of stay that a breakfast was so hard to get onsite with 2 restaurants in the building. The open hours should overlap or something.