Name: Tuscan Springs Hotel & Spa
Address: 68187 Club Circle Drive, Desert Hot Springs, CA
Telephone: (888) 420-1655
Rating: 4.5

Superb

Liked: Clean, comfortable beds, exceptional pool and mineral hot springs. Lovely facility.
Disliked: Location, breakfast served @8:30 am, would prefer earlier.

Beautiful, relaxing property for a...

Liked: Beautiful property with great hot springs pools and spa facilities.

Peaceful adult stay

Liked: Confortable room with kitchenette Quiet no kids decor free breakfastHot tubs StaffDaybeds outdoor loungingSwimming pool
Disliked: Water fountains not turned on

Exceptional

Superb

Very good

Exceptional

Horrible

Liked: May be the pool
Disliked: It’s was old bedroom was small and old bed bathroom very small and old The room smells like sweat old so the mattress and pillows All the outside chair where dirty and stained Kichen where they have breakfast The coffee cups had termites drops on top some glass where dusty

Really magical stay. If I...

Liked: When you’re at Tuscan Springs, it feels like you’re in Tuscany, Italy. The rooms are not very big, although one of our rooms had a patio, which really was wonderful. The hot tubs and mineral pools were exceptional. The breakfast was really good, and Camellia is absolutely fantastic. We would definitely go back. Also, very convenient location to Joshua tree, Palm Springs, Palm Desert. Really a wonderful place to stay.
Disliked: That we didn’t have more time to stay there

Please stay away!

Liked: Upon arrival, we were shocked to view the overall condition of the property. It was rundown, dirty and completely unkept. The reception area was so dark and after having seen the rest of the property we understood why. Our room was also very dark, poorly lit but appeared to be clean (as well as the bathroom). We were provided with 2 Spa towels which were very thin and threadbare.The robes that were provided had to be from Roman times. We were booked for 3 nights, non-refundable, but after one night on an uncomfortable bed, we had had enough. I approached the owner to advise her of the issues and that we were checking out. When I explained why, she listened, but I could tell from her body language that she didn’t care. I inquired if a partial refund was possible, but she stated that since we booked through a third party(Booking.com),she could not do so. That was a convenient excuse as she gets her money, less commission, and she could have done something. We took the loss and went to a hotel. This facility has been under this ownership for 31 years and it’s obvious that little has been spent on maintenance and improvements. Perhaps Booking.com can intercede and refund a portion of our money?…please respond.