Turtle Beach Resort Guest Reviews
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Write a review
Cyan Mon, 25 March 2024
Very good and family friendly...
Liked: Very good and simple.
Disliked: Stairs as I had a pram but still worked around it.
Creed Sun, 24 March 2024
Was ok, wish it was...
Liked: We liked the location, water parks/pools.
Disliked: The bed was extremely uncomfortable. The lounge was extremely uncomfortable.The lounge was dirty & stunk! The carpets were dirty, I had to buy a pair of slippers to walk around inside because my feet were getting so dirty!! We had German cockroaches in our Villa.
Isabel Sun, 24 March 2024
Good
Liked: How open the rooms were
Disliked: How everything was in all different area
Mat Sun, 24 March 2024
Dated resort with a erroneous...
Liked: Pools and water park were the only positive (despite one of them being closed for retiling, which they didn't tell us before booking).
Disliked: Rooms are extremely dated having undergone a recent and very cheap renovation (website pictures looks much nicer than reality): Cabinetry that was improperly installed so doors fell off, Venetian blinds installed with no clearance so they jammed with sliding doors, floating flooring that was stuck down instead of floating, patchy painting throughout, blinds cords which either hadn't been attached to blinds or secured to wall: take your pick.Our first allocated room had black mould in the air con (system needs replacing as it looks 20y old with the rest of the room "renovated") so we had to change rooms. Second room had giant cockroaches coming out from under the improperly installed flooring.Felt very expensive for being so dated, on top of them trying to incrementally charge you for each additional thing. Management need to shift from being penny wise and pound foolish.
Scarrott Sat, 23 March 2024
Very good
Liked: Serenity
Disliked: Photos on this site were old and outdated so was a little disappointed at a couple things were no longer there that were advertised.
Tracy Sat, 23 March 2024
Superb
Liked: Awesome resort for kids, heaps for them to do
Bird Sat, 23 March 2024
Passable
Fiona Fri, 22 March 2024
Superb
Kylie Thu, 21 March 2024
Very good
Liked: Staff were all very friendly. The young kids loved the pools. The Cafe was great, made for a relaxing after noon sitting beside the splash zone.
Disliked: There was no information in the rooms. Nothing about the TV's, bins, local attractions. That info would have been beneficial.I called a week prior to arriving to check that the pools were open only to find out when we arrived that the kids pool was closed. It was OK as there was other pools but the misinformation was dissapointing.
Adam Thu, 21 March 2024
Good
Liked: Room was a good size. Plenty of room for the family. Pools and waterpark were a great feature. Parking was easy
Disliked: Navigating the outside area to get to the pools etc. was a bit tedious. Tvs were very outdated and hardly worked. Washing machine in our room didn't work and left stains in clothes. Getting luggage up and down the stairs on arrival and departure was a slog.