Amazing spa, comfortable beds, not...

Liked: Breakfast option was wonderful the chef was attentive and quick and so kind. The facilities like Starbucks had odd hours I never caught them open. My welcome and check in was awful - hardly instructions at all. Couldn?t find room didn?t know what floor how to use elevator Ice machines broken. Instructed to go to floor 3 (stayed on floor 10!) and I couldn?t use phone for direct line to guest services? my phone was not plugged into the other.. can?t use without a cord.. so calling from my cell phone was an obstacle. The area was noisy with many people being obnoxious hanging out in the hallways. As for positives. The spa was amazing the staff attentive and was so relaxing. The bed was comfortable as were pillows. View was amazing. Shower was great with good pressure and heat. Aesthetic was well- modern and clean. All in all the staff and management may require more hospitality training. But my stay was well overall.
Disliked: See above.

great staff and good room...

Good

While the facilities were accommodating,...

Liked: The location was easily accessible. Everything was clean. We requested extra blankets and received them with very little wait time.
Disliked: We had no idea this was the hotel that many, many youth teams used for tournament weekend. There were kids without supervision running a muck. My girls didn?t want to swim because it was overwhelming to have large groups of young kids everywhere. Swimming was a huge part of our stay.

Pleasant

It was good, very comfortable...

Liked: Perfect location for my needs
Disliked: The tour I had with being overcharged and not seeing that there is a Starbucks in booking.com

Superb

Liked: Very clean, accommodating staff, nice bar.

Liked: We checked in late for just a place to sleep for one night however this was the cleanest hotel I have ever stayed in. The king room was very spacious. The bar seemed relaxing but we did not stop there, we just headed to bed. I would recommend it.
Disliked: No