Tullyglass House Hotel

Exceptional

Most enjoyable

Liked: Excellent room , lovely receptionist - could not be more helpful
Disliked: Nothing

Disappointed, very noisey expensive night...

Liked: We were greeted warmly by reception staff and our carvery dinner was good and again serving staff friendly and helpful. The original room was spacious with all amenities, perhaps a little dated but comfortable clean and 2 good sized double bedsBreakfast was a buffet and was good, only disappointment was that my daughters thought, from online menus, that there was crepes/pancakes and we were told this wasn’t the case and not available
Disliked: We stayed in room 130 initially. I had sent a message prior to staying to see if a quiet room was possible.When we went to the room after dinner every hour on the hour some kind of water system clicked on and ran for between 10-15 mins involving very clunky loud water pipes, gushing water and a pump type noiseI thought perhaps this would stop at a certain time overnight but when it was still happening after midnight and none of us were able to sleep I called reception. They did arrange for us to move rooms and claimed they didn’t know anything about this.The room we moved to was another family room but this room had a fan or AC unit running outside the windows. This was constant but still more acceptable as you could eventually get used to this.I did video/ record the problem both overnight and in the morning should staff want to know what the problem was. Unfortunately in the morning when checking out no one asked how our stay was or addressed the problem we had overnight. I don’t like leaving a negative review without the opportunity for people to respond to a complaint so I contacted them by email to the website address and after 1 week of no reply or acknowledgment I tried through booking.com and still nothingI would be concerned that as a family staying this is not ok, it is not a cheap hotel at £230 for one night it was quite an expense for us to have little to no sleep and no explanation. I would not want others to have the same experience and would caution your stay or certainly ensure not staying in these rooms.I’m disappointed that somewhere with a good reputation and from friends who have good reports that they don’t even try to apologise or explain same and that’s why I felt no choice but to warn others against the potential pitfalls

Very enjoyable.

Liked: The grounds were lovely. All downstairs of hotel very modern. Rooms clean and comfortable. Staff friendly and helpful.
Disliked: Dinner in hotel was very expensive. Upstairs carpet in corridor needs upgrading. Rooms a little outdated. Handbasins and taps need upgrading but still added a certain charm. Overall we had an enjoyable stay.

Exceptional

Wonderful staff and lovely rooms

Liked: Clean and lovely gardens
Disliked: Not close to facilities

We all enjoyed the food,...

Liked: Our bedroom with large & very comfortable. All areas were very clean. The refurbished areas were beautiful. The breakfast had great choices, & all very tasty. Our evening meal was very good.
Disliked: The diningroom & bar area were too cold for comfort.

Exceptional

Great nights stay and lovely...

Liked: The hotel was clean and tidy.
Disliked: Nothing at all