Exceptional

Liked: We come into Chicago often, and the Trump always exceeds our expectations. The rooms and location are fabulous, the staff is top notch. A true luxury experience

Exceptional

Liked: Love the friendly staff.. location & views

Exceptional

Location and comfortable

Liked: Everything else was excellent. Very impressed with the young man who checked us in. Friendly front line staff at the entrance, reception and concierge. The cleaner for room 2120 the morning of 30.11.18. did an exceptional job.
Disliked: Service at breakfast was poor on the one day we dined there and some of the cutlery was dirty. Turn down service missed on a couple of the nights and took awhile for them to work out we were 2 travellers not 1 staying in the room. Tea in room not topped up often enough.

Exceptional

Liked: Everything. Our favourite hotel in Chicago. Well equipped kitchenette.
Disliked: Inconsistency of the drinking water supply. No jacuzzi pool.

Exceptional

Liked: Everything was great for us!
Disliked: There was no buffet breakfast & the kids weren?t happy!

Exceptional

Fabulous

Liked: The staff is always amazing and on top of things. Our stay at the Trump is always a pleasure but this time we had a different shower device which would be best explained so you don?t get a bomb of cold water because you must push a knob in first and then adjust the water temperature. It took some figuring out. We ordered room service for our family on the same floor and we were in two separate rooms and were charged two delivery charges which I felt was accessible with the already high price of breakfast being over $250 but I guess that is business. Also, we had a Do not disturb sign on our door but the night crew still came in and pulled down the bed and left robes which was nice to have except we had a do not disturb sign and we were out of the room and came back and found that they had been in our room. We had booked a room the weekend before for my girls at the same hotel and they had a fabulous experience.