Tru By Hilton Syracuse-Camillus

Exceptional

Liked: Everything was great! Like always, the best hotel for your money.
Disliked: There is nothing I didn't like

I will stay there again...

Liked: Breakfast was ok, exercise room ok
Disliked: Pillows were not comfortable, spartan accommodations for luggage and personal items

Beautiful New Hotel

Liked: Beautiful & clean. Beds and bedding were extremely comfortable.
Disliked: Price is always a concern

other than the above mentioned...

Liked: the location was real good for those with their own transportation. close to retail and a lot of dining options. clean, comfortable and seemingly well maintained
Disliked: nearly impossible to make direct phone contact with on sight personnel. left three messages via my Hilton account inquiring about early check in and I received no replies. whats up with the TV? getting it to turn on was like trying to find my way out of an escape room. hidden buttons and menu navigation. desk staff were not able to resolve.

Excellent Place

Liked: The room was cozy and comfortable. The breakfast was very delicious.
Disliked: N/A

Ok altho the town is...

Liked: Bright - quite - very clean - staff very helpful
Disliked: Ah! - lack of guest laundry we are travelling for 4 weeks and expected to be able to was our 4 days use of clothes ….. we have travelled extensively with USA and every hotel accommodation had laundry guest facilities - perhaps we should have ask prior to booking - hey ho dump uk

Nice hotel-would stay again. Could...

Liked: Beautiful, modern hotel. Nice breakfast with a lot of options. Rooms comfortable and clean. Quiet. Lots of nearby restaurants and activities. Games available in lobby, basketball court indoors, decent workout room, etc.
Disliked: Water pressure is quite low for a hotel. I appreciate the toiletry items being in bulk ( no little tiny single-use plastic bottles), but the design of them is awful for people with arthritis or hand/wrist issues…. Can’t squeeze them hard enough to get anything out. Some of the staff was fine, others seemed incredibly lazy…. Sitting on their phones for hours while we were down playing games in lobby-meanwhile, tables were dirty and needed to be wiped off, lobby bathrooms were messy and needed a little TLC, basketball court had mess that could be picked up…. I don’t mean housekeeping/mopping etc, I mean get a squirt bottle and a cloth and clean off some tables so people can use them, look in the bathroom and pick up paper towels that some kids probably threw on the floor etc. When I told two front desk staff who were sitting there staring at their phones that one lobby bathroom was out of toilet paper and one was out of paper towels at 7 am, one replied “that’s because there ain’t no one here to do that.” Most hotel front desk people I’ve encountered say “thank you” and walk to a closet, get the supplies, and go take care if it.

Superb

Exceptional