Tru by Hilton Spartanburg SC

Superb

Liked: Exceeded our expectations

Ok for one night I...

Liked: It is a fairly new place and very convenient to the expressway and various restaurant. Seating for breakfast was good. The staff was very good.
Disliked: I didn't like that there wasn't a coffee machine in the room. They had a coffee station in the lobby but I don't want to go there when I first get up & have to dress to get coffee. I don 't go places in pajamas or a robe. There was one desk chair or sit on the bed. The rod above the frig would do for one night but more than that maybe not. It seemed a little stark.

Superb

Staff makes or breaks a...

Liked: New, clean, comfortable, safe, staff was AMAZING

Superb

Tru Stay

Liked: All
Disliked: All

I was uncomfortable and could...

Liked: I liked the location. The breakfast was good. Staff friendly and accommodating
Disliked: I had an early check-in so instead on the king bed I had reserved, they gave me 2 queens. After a day of driving and several hours of work, I prepared to settle down and relax. I saw something moving in my peripheral vision. It turned out to be a water bug. Later, as I’m trying to get over the fact that a big bug was in my room and I had to kill it, I see another one. I packed all of my stuff up and asked for another room. The staff was accommodating. However, in my new room, I could not rest thinking that there may be bugs. This was my 4th stay at this location. I’ve never had a issue before but this time freaked me out!

Passable

Liked: The shower was nice. Plenty of hooks to hang things. The gentleman who checked us in was very helpful.
Disliked: The room was small and tight.

Very good