Name: Tru by Hilton San Antonio Lackland Sea World
Address: 9911 Ingram Road, San Antonio, TX
Telephone: (888) 420-1643
Rating: 4

Exceptional

No to the recommendation

Liked: How close it was to certain locations the amenities near like target and restaurants and sea world
Disliked: Waterbug in the restroom towel that is what did it for us. The dirt on the corners of the floor like it has been missing some cleaning the breakfast is your typical breakfast sausage eggs potatoes that look like it has been chewed up and put back in a dish. The indoor pool looked like it needed a good deep clean. I don’t think about staying here again. Not what I expected

Exceptional

Liked: Clean fast check in
Disliked: Loved everything

I would definitely stay here...

Liked: Very nice and well maintained property

Superb

Exceptional

Good

Liked: Rooms is spacious enough and lobby is nice. Swimming pool and gym are a good plus!
Disliked: Eggs served at breakfast are horrible! Please have real eggs for breakfast!!Beds/mattresses could be better!

I highly recommend

Liked: After a bad experience from another hotel, this hotel made my last two nights in San Antonio worthwhile. This hotel is not far from the army base and SeaWorld . It was family friendly; my toddler with me enjoyed playing in the common area with toys and with other kids who lodged there. Their check-out time was 12 pm. On my last day in this hotel, I did not arrive at my hotel until 1 pm because I couldn't make it back in time to check out. However, the hotel never charged me extra fees, never called my phone, questioned me or threatened to throw my things out because they understand that life happens and of course, my luggage was still in the room, so I will always make it back to their hotel. When I arrived back and picked up my things, I gave the receptionist a tip $$ and he refused to collect it, but I insisted that he could have the money just because I knew I could have been charged extra money. They have good breakfast
Disliked: The mattress

I recommend this hotel

Liked: After a bad experience from another hotel, this hotel made my last two nights in San Antonio worthwhile. This hotel is not far from the army base and SeaWorld . It was family friendly; my toddler with me enjoyed playing in the common area with toys and with other kids who lodged there. Their check-out time was 12 pm. On my last day in this hotel, I did not arrive at my hotel until 1 pm because I couldn't make it back in time to check out. However, the hotel never charged me extra fees, never called my phone, questioned me or threatened to throw my things out because they understand that life happens and of course, my luggage was still in the room, so I will always make it back to their hotel. When I arrived back and picked up my things, I gave the receptionist a tip $$ and he refused to collect it, but I insisted that he could have the money just because I knew I could have been charged extra money
Disliked: The mattress