Name: Tru By Hilton Salt Lake City Airport
Address: 206 N Jimmy Doolittle Road, Salt Lake City, UT
Telephone: (888) 416-0458
Rating: 4.25

Tru By Hilton Salt Lake City Airport Guest Reviews

Overall Average Score:

Very Good (4.15 out of 5)

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Accommodating staff and clean

Liked: Hotel is clean, inside and out. It’s up against the highway but you cannot hear it. Breakfast was good with a good variety.
Disliked: We were here for 3 nights. The first night, we were on the second floor and heard the floor above us walking around, making it hard for my son to fall asleep. I’m thinking no insulation? One of the beds in room 202 was like sleeping on a slab of concrete. We addressed this with the front desk and were moved to the top floor and slept great the rest of our stay. First night was a 1 starOther two nights were a 5 star!

good and suitable

Liked: the location
Disliked: nothing

Good

Superb

Good

Liked: Friendly staff and clean room
Disliked: Not a lot of soundproofing, loud A/C, loud doors

Tru is always perfection

Liked: Tru is always inviting and comfortable

Good

Very new hotel!

Liked: New room, on the lobby a lot kids toys
Disliked: Nope

Nice place, too noisy

Liked: The staff is great! Nice rooms
Disliked: I clearly asked for a quiet room upon arrival. They assigned me a room by the road, too noisy all night and couldn’t sleep.

Awful

Liked: N/a
Disliked: Well, when we first made the reservation, I made the reservation for a king size bed. I also paid for my room ahead of time. When we got to the hotel at 10 o’clock that evening to check in the front desk, staff was very rude to us and told us that he did not have any King rooms available that we would have to go to a queen. I asked him even though I’ve paid for my reservation and he said yes I don’t have a choice. I don’t know what you want me to do. He did not offer to compensate me he did not offer to give me a credit for the difference in the room. The next morning I went to let the front staff know as well. She let me know that she would turn it over to the manager and that I would have a call by the end of the day from the manager nothing has happened. I will never stay at this property again.