Name: Tru By Hilton Salt Lake City Airport
Address: 206 N Jimmy Doolittle Road, Salt Lake City, UT
Telephone: (888) 323-5826
Rating: 4.25

Tru By Hilton Salt Lake City Airport Guest Reviews

Overall Average Score:

Very Good (4.15 out of 5)

Write a review

Good

Very new hotel!

Liked: New room, on the lobby a lot kids toys
Disliked: Nope

Nice place, too noisy

Liked: The staff is great! Nice rooms
Disliked: I clearly asked for a quiet room upon arrival. They assigned me a room by the road, too noisy all night and couldn’t sleep.

Awful

Liked: N/a
Disliked: Well, when we first made the reservation, I made the reservation for a king size bed. I also paid for my room ahead of time. When we got to the hotel at 10 o’clock that evening to check in the front desk, staff was very rude to us and told us that he did not have any King rooms available that we would have to go to a queen. I asked him even though I’ve paid for my reservation and he said yes I don’t have a choice. I don’t know what you want me to do. He did not offer to compensate me he did not offer to give me a credit for the difference in the room. The next morning I went to let the front staff know as well. She let me know that she would turn it over to the manager and that I would have a call by the end of the day from the manager nothing has happened. I will never stay at this property again.

Good

Didint stay inside the room...

Disliked: Paper cups and plates that’s flabby, no provision for refreshment in room, a bit conjested Lack of variety in your breakfast for the amount I paid for for two nights stay

Good

Disliked: Desk chair too big for the small room. Our refrigerator did not work.

Exceptional

Very good

Superb