Tru by Hilton Richmond KY Guest Reviews
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2.1 miles from Richmond centre |
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Loretta Mon, 25 March 2024
Comfortable beds at a premium...
Liked: Comfortable & clean. Full shower door.
Disliked: Too expensive for a very standard room with two queen beds. Pool was ridiculously small and shallow throughout & the water was absolutely freezing. Even the kids couldn’t stay in it for more than just a few minutes and they ordinarily swim for hours at hotel pools;
Brandi Mon, 25 March 2024
Great place to stay
Liked: Everything & everyone were very nice
Disliked: The little ledge in our stand up shower was broke so if someone were to put their leg up there while shaving or anything it would have fallen the rest of the way off. I did not touch it
Davis Mon, 25 March 2024
Exceptional
Elaine Fri, 1 March 2024
Great value in an easily...
Liked: Room decor was very continental, modern, sleek, no frills. The facility was exceptionally clean, and the staff extremely friendly. The inclusive breakfast was one of the best I’ve ever experienced at a hotel of this nature. The food was hot, tasty, and will present it in an extremely clean environment.
Disliked: Unfortunately the heating unit was overly loud and it was difficult to create a comfortable temperature in the room. Another drawback was no way to regulate the lighting by the bed so that one person could sleep while the other person read. It was all lights on or all lights off.
David Sat, 17 February 2024
Pleasant
Disliked: Television programming was very weak on National news. Staff was very unaccommodating when asked to provide a very simple request.
John Mon, 12 February 2024
Very good
Andriy Thu, 21 December 2023
Superb
Jonas Sun, 24 September 2023
Everything was good, great hotel with nice size rooms, bathrooms, and amenities!
Liked: The location, updated rooms, the amazing shower space, and the great price!
Jonas Sun, 24 September 2023
Everything was good, great hotel...
Liked: The location, updated rooms, the amazing shower space, and the great price!
Karen Thu, 21 September 2023
50/50 experience. convenient location, but...
Liked: convenient location, fair price. Front staff was able to accommodate my request to move rooms after first night. Breakfast was easy and convenient.
Disliked: Stayed two nights. First night, the room was pretty rough. Thin walls, loads of dirty spots, shelf in shower had been ripped off leaving exposed screws, but most annoying, the toilet refilled the tank continuously all night. Front desk apologized for the problem, but could not move me. Second night, front desk moved me to top floor and the room was much cleaner and quieter.