Name: Tru By Hilton Pompano Beach Pier FL
Address: 200 North Ocean Boulevard, Pompano Beach, FL
Telephone: (888) 420-1644
Rating: 4

Tru By Hilton Pompano Beach Pier FL Guest Reviews

Overall Average Score:

Very Good (4.5 out of 5)

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Superb

Exceptional

Good

Liked: All was good.

Ok. For a quick trip....

Liked: The location is great.
Disliked: The breakfast was not very good. Limited variety and the staff was not organized. The amenities list needs to be amended. They do not offer beach chairs and umbrellas. Pillows need to be replaced. Staff needs to be more professional around guests not on their phones.

Superb

Exceptional

Great location, nice breakfast area,...

Liked: Breakfast could of had eggs for more protein options.
Disliked: Having to walk to the garage. Balcony was a bit small.

Not clean or worth the...

Liked: The location was the only thing that this hotel had going for it.
Disliked: The room smelled, it was dirty, the air conditioning until would wake the dead. Homes 2 at least had a kitchenette. The bathroom shower looked like it was going to fall apart, tile coming off the around the shower door and it looked moldy. The patio chairs were found at another hotels dump, really vinyl cracked chair seats outside.

Good

Toxic Smell

Liked: Comfortable bed, nice view, good coffee.
Disliked: Upon first walking in to the lobby I was taken aback at the strong perfume oder in the air. It was so thick it was unbearable. I didnt feel comfortable breathing the air and by the time I got upstairs to our room I developed a migraine/allergic type reaction. This is no exaggeration. I have stayed at many hotels and never experienced this. I thought perhaps a guest dropped a bottle of perfume and the staff had cleaned it up, but upon asking I found that this smell is intentional and caused by an "air freshener" system. In this day in age I would assume a business as large as Hilton would be aware of human sensitivity to toxic cleaners/scents. The staff actually told me they heard this complaint "all the time". My head is still hurting 2 days later. I'm very unhappy about this.