Name: Tru by Hilton Pensacola Airport Medical Center
Address: 5109 Bayou Boulevard, Pensacola, FL
Telephone: (888) 406-7656
Rating: 4.5

Modern Comfort Near the Music Action

Why Concert-goers love it

3:00 PM

11:00 AM

Who this Hotel is great for

Groups of friends looking for a chill and convenient base

Solo travelers making a music pilgrimage

Couples combining a concert with a romantic weekend

Fans needing a quiet space after the encore

Budget-conscious music lovers who still want quality

Food and Drink Options

Complimentary breakfast available—perfect after a late night

Snacks and drinks available 24/7 from the lobby market

Walkable dining at Fairfield Village Shopping Center just over 3 miles away

Multiple fast casual and local eateries a short drive away

Nightlife Options

Short drive to downtown Pensacola’s bars, clubs, and live music lounges

Relaxed common areas for pre-show hangouts or post-show wind downs

No on-site bar, but plenty of nearby options for local craft drinks

What People Say

Guests love the modern, clean rooms and colorful design

Reviewers often mention the friendly staff and great location near the airport and venues

Travelers highlight the value for money, especially for quick trips and concert weekends

Areas for Improvement

No on-site restaurant or bar, so plan ahead for meals or drinks

A short drive is needed to reach nightlife and music venues—consider a ride-share

Rooms are compact, so larger groups may want to book multiple rooms

The Bottom Line

Tru by Hilton Pensacola Airport Medical Center Guest Reviews

Overall Average Score:

Excellent (4.45 out of 5)

Write a review

Could have been better.

Liked: Looked nice and new in a decent part of town. Breakfast was delicious.
Disliked: I requested a room on the first floor and as close to the elevators as possible. I was put in a room on the third floor about as far from the elevators as you could get.

Very good

Liked: The staff was very helpful and I was able to reheat some take out for dinner in the breakfast area. That was very nice. The hotel was fine.
Disliked: The decor is really ugly and I hate the new squeeze bottles of soap, shampoo, etc because I have arthritis in my hands and they are difficult to use. I also thought I had booked ",the Hilton" so I was a little surprised.

Pleasant

Liked: Staff
Disliked: I did not like that the facility ran out of towels and I had to wait until the next morning before checkout to get fresh towels.

Exceptional

I’m staying here again its...

Liked: Convenient and the staff was accommodating and personable

Exceptional

Very good

Liked: The location was great as i needed something close to the airport. The hotel provides a free shuttle which is very handy. Thefe is a shopping center nearby with couple of restaurants and shops. The best part was the staff, Kristin at the desk helped us with a special taxi. She went above and beyond
Disliked: The rooms were on a smaller size and the beds were too soft. The price was high but i admit it was a 4th July weekend

No microwave air conditioner weak

Liked: Location
Disliked: No microwave no comforter a/c weak

The employees are very rude...

Disliked: Manger canceled my booking prior to us arriving ruining our trip planned months ago. My card was ran before we got there. I call as soon as my card gave me a notification to correct it. The room was still available but they wanted me to re book to pay the higher price. I believe this was done purposely. Booking instructions were that we would pay on arrival and that the card on file was just to hold the reservation. Well I spoke to the manager very professionally and was rudely handled and hung up on. I called back to get a corporate number. I wasn't irate nor did I use profanity and was hung up on by the front desk lady. I didn't yell or anything. I just simply asked who can I report this incident to. The people at this location really have a bad attitude and very bad customer service. Not once did I curse at them. I was simply trying to see what went wrong.