Tru by Hilton Mt. Juliet

Would not stay there again....

Liked: The breakfast and parking were good.
Disliked: The facility was crowded. Non English speaking people.

Over nice but the ac...

Liked: Parking lot was crazy but survived it!
Disliked: The fan on ac kept kicking off and on slept restlessly because I would get warm and wake up!

Worst stay EVER

Liked: I liked that the elevators moved fast, and the pool and fitness room were accessible, although guests had a dog in the pool, which I didn't agree with. I liked the pool table and jenga game in the lobby, although staff prevented my family from enjoying the amenities.
Disliked: Everything! The 3rd shift front desk person was rude, ignorant, disrespectful, and lazy. He threatened to call the police on a 12 year old guest who was only sitting quietly in the lobby, waiting for his food to be delivered. He gave that same child a plunger when a complaint about the toilet was raised. I, the parent, was in the hotel room when my child was given the plunger, and while my child waited in the lobby for a food delivery. I was told multiple lies by this horrible man. I was told that no one under 18 could be in the lobby, after there was a convention where over 100 children were present. The 3rd shift person left a note about what happened but conveniently left out how he initiated the situation, instigated the situation, and attempted to be a bully throughout the situation. The entire incident was caught on tape. The breakfast area, which was one of the reasons why I booked this hotel, was filthy crowded and unorganized. They put raw oatmeal out, and no one thought enough to correct it. The sausage was undercooked, and overall, I could have stayed at a better hotel if I knew I was going to have to buy EVERYTHING, including coffee. I have stayed in this chain in various cities, and this was by far my WORST experience. My child has to go see a therapist as he was triggered. Unbeknownst to the hotel staff, the child's father was a victim of police brutality and has since passed away at the hands of law enforcement, and this man threatened to call the police on my child. I am outraged!! I have to answer the questions and provide the additional reassurance that he can sleep and that he would be ok. I had to do plumbing work with no compensation because, according to staff, they don't have anyone that can go into the rooms for maintenance. My question was, why wasn't my room changed? Why was thebataff so quick to pass the problem to me? I am a guest, not a plumber, and if I were a plumber, then there is compensation to be had.

I will use Tru by...

Liked: Location, breakfast, pool,price
Disliked: Key card access for going in and out of breakfast area and pool area.

Very good

Liked: Rooms were clean and comfortable.
Disliked: Breakfast was sub par for a Tru. We had to ask for a resupply of milk and batter for the pancake machine. Bread options were quite limited. People had to go ask the staff to refill yogurt, etc.The staff responded quickly when asked (and pleasantly), but normally, Tru teams are very proactive.

Business Trip to Nashville

Very good

Pleasant

Very good