Tru By Hilton Mobile

Exceptional

Very close to shopping. Loved...

Liked: Good
Disliked: Nothing

Exceptional

Superb

Exceptional

Very good

Clean. Nice staff.

Liked: Staff was nice.
Disliked: Breakfast was mediocre. Pillows went flat once you put your head on them. Even using two.

Lovely

Liked: Everything
Disliked: N/A

Overall it was okay but...

Liked: The location wasn’t bad. The facilities were pretty clean.
Disliked: The front staff. I had booked for one night and selected “pay at the property” and before I could check in they had already charged my card and used the wrong card. I wasn’t even present when my card was charged. I didn’t like that. I opted to “pay at the property” for a reason. The rooms were not ready and we had to sit in the lobby and wait. When I told the clerk that they weren’t supposed to charge my card until I checked in she was very argumentative and told me that it was standard policy to charge the card before the guests arrive. I beg to differ. I didn’t appreciate that.