Very good

Exceptional

An average property

Liked: The location is awesome!
Disliked: The shuttle service can keep you waiting for long at times.Also the shuttle drops off at a further point at the airport . Had this been advised earlier - I would have rather take a cab considering the amount of luggage I had .

Price is good but staff...

Liked: The location was very close to the Mall of America and not too far from the airport.
Disliked: The front desk receptionist (Katie) had a bad attitude and acted like it was an inconvenience for her to answer anyone’s questions, get towels, and book shuttle arrangements. The pool had no towels and when I asked her for any type of towel she never got any. I had to come out and ask someone else who got them right away. Any time I walked up and said “excuse me” to get her attention she looked up as if I was irritating her. I called ahead to book a shuttle to leave and after waiting over 30 minutes in front of her with my children I asked her for an update and she said I missed it (which I didn’t) and she was going to make me wait another 30 minutes. Luckily another employee (John) walked up, apologized for the inconvenience, gave me water, and I was easily on a shuttle within 3 minutes. She should not be the first person to represent the property and deal with guests. Lastly, the breakfast was good but the staff didn’t stay on top of keeping everything stocked and also came across as very irritated with guests.

Exceptional

Superb

Pleasant

Exceptional

Passable

Disliked: You could literally hear doors open and shut. Room was on the 1st floor and you could hear everybody from the pool table.