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Tru By Hilton Mason King's Island ee
Tru By Hilton Mason King's Island, 2720 Waterpark Drive, Mason, OH
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4.5
HOTEL RATING: 
WONDERFUL
4.5 out of 5 (44 Ratings)
2.4 miles from Mason centre
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Hotel Description
Located within 2.4 miles of Kings Island and 1.6 miles of Great Wolf Lodge Cincinnati Mason Tru By Hilton Mason King's Island has rooms in Mason. The hotel provides an indoor pool and a 24-hour front desk and free WiFi throughout the property. At the hotel each room comes with a desk and a TV. Tru By Hilton Mason King's Island offers a continental or buffet breakfast. The nearest airport is Cincinnati Municipal (Lunken Field) Airport 21 miles from the accommodation.

Check-in time: 15:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
w
Non Smoking
q
Accessible
A
Business Center
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Free Parking
` Swimming Pool
` Laundry
` Room Service
` 24-Hour Front Desk
` desk
` Ironing service
` Wheelchair accessible
` fitness center
` toiletries
` All Spaces Non-Smoking (Public and Private)
` Baggage Storage
` Complimentary breakfast
` Indoor pool
` Safe
` TV
` Free WiFi
` Free Internet
` WiFi in Public Areas

Tru By Hilton Mason King's Island Guest Reviews

OVERALL AVERAGE SCORE: 
WONDERFUL (4.5 out of 5)

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4

Very Good - 4 out of 5

Arnold Tue, 23 June 2020

Very good

3.5

Good - 3.5 out of 5

Amy Mon, 22 June 2020

Good

Liked: Nice area to lounge in lobby. Glass door on shower is better than shower curtains. Room darkening shades worked great to keep sunlight out!
Disliked: Beds were not very comfortable. The concept of the tubes of soap and shampoo in the bathroom is great, however, they are very hard to squeeze to get product.

5

Exceptional - 5 out of 5

Josephine Wed, 17 June 2020

Exceptional

4

Very Good - 4 out of 5

Anonymous Sat, 6 June 2020

Very good

Liked: location
Disliked: no microwave or coffemaker

0.5

Poor - 0.5 out of 5

Keshia Thu, 23 April 2020

Spend money on businesses that...

Disliked: The guy at the front desk had terrible customer service. He upcharged my card a price that was different than booking.com. When I told him I had never been charged extra fees or a price that wasnt exactly the same as what I booked he wasnt willing or considerate of removing the fees, especially when I had just stayed there for 3 weeks with no type of benefits that you all provide. No breakfast no pool no gym.... I understand those things can't be accommodated right now due to covid19 but the guy could of been more considerate of the customers requests when I've spent so much money on this hotel during bad times. So I left the hotel to spend my money else where and with people who seem more appreciative for the business. I'm also still waiting on my refund from the 15th since I ended up leaving and canceling the rest of my stay. During my stay my card was charged 990 dollars when I only reserved it for one night for about 90 dollars and then another time I booked I was charged 2 times for over 300 dollars. The lady seemed genuine on trying to fix the issue but it was still weird that my card was over charged twice while I stayed their. Besides the guy who irritated me and was the reason why I left, the rest of the staff was great, friendly, helped with all requests.

2.5

Fair - 2.5 out of 5

Talytha Sun, 19 April 2020

Passable

Liked: No breakfast offered due to Covid 19, but there is no reason there could not have been a grab and go option, pre-packaged granola bar or muffin, water bottle, etc.
Disliked: I paid on online, then at the hotel he wanted to run my car again, when I told him I had never had to do that before, he said yeah, other people tell me that too. I had to touch the cc machine and pen that who knows who else touched, not safe during this time, then no hand sanitizer was available to use after. I asked for a receipt at check out and was told Booking.com would send it and then, I told her he ran my car again last night, she asked for the last 4 digits and then printed me a receipt. There was also dried soap on the sink and tub and the vent in the bathroom needs cleaned. I have stayed here many times before and this was not the way it usually is.

5

Exceptional - 5 out of 5

Keshia Wed, 15 April 2020

Very helpful and friendly staff.

Liked: My room was nice and comfortable.

5

Exceptional - 5 out of 5

Tessie Wed, 25 March 2020

Exceptional

5

Exceptional - 5 out of 5

Anna Sat, 14 March 2020

Plenty of bang for the...

Liked: For starters the gentleman at the front desk when we checked in was exceptionally friendly our two children thoroughly enjoyed the pool the shower in our room was amazing and I enjoyed the fact that they provide shampoo conditioner and body wash because we like to travel a lot and sometimes we forget and it's kind of a hassle to stop by the store and have to pick up those items the only negatives that I could care to mention where the bed seemed a little bit small they had full sized mattresses on Queen frame the coffee was excellent the breakfast bar was wonderful except for the chicken sausage and the eggs I would steer clear of those a couple of bonuses I might add is location location location we're season pass holders to Kings Island and they were very close by on top of that the restaurant nearby were wonderful I also thought it had a very interesting and entertaining appearance bonus pool table that you could play for free
Disliked: Chicken sausage eggs not very tasty full mattress on a queen size bed little bit misleading when you're booking they'd offer a queen-size bed but really it's a full. Size mattress

5

Exceptional - 5 out of 5

Anonymous Mon, 9 March 2020

Clean rooms close to lots...

Liked: The eggs were great. The rooms were nice and clean. The complementary body wash smells amazing.
Disliked: I wish that the ice buckets came with bags.

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Tru By Hilton Mason King's Island 2720 Waterpark Drive, Mason, OH