Very good

Good

Liked: Nice area to lounge in lobby. Glass door on shower is better than shower curtains. Room darkening shades worked great to keep sunlight out!
Disliked: Beds were not very comfortable. The concept of the tubes of soap and shampoo in the bathroom is great, however, they are very hard to squeeze to get product.

Exceptional

Very good

Liked: location
Disliked: no microwave or coffemaker

Spend money on businesses that...

Disliked: The guy at the front desk had terrible customer service. He upcharged my card a price that was different than booking.com. When I told him I had never been charged extra fees or a price that wasnt exactly the same as what I booked he wasnt willing or considerate of removing the fees, especially when I had just stayed there for 3 weeks with no type of benefits that you all provide. No breakfast no pool no gym.... I understand those things can't be accommodated right now due to covid19 but the guy could of been more considerate of the customers requests when I've spent so much money on this hotel during bad times. So I left the hotel to spend my money else where and with people who seem more appreciative for the business. I'm also still waiting on my refund from the 15th since I ended up leaving and canceling the rest of my stay. During my stay my card was charged 990 dollars when I only reserved it for one night for about 90 dollars and then another time I booked I was charged 2 times for over 300 dollars. The lady seemed genuine on trying to fix the issue but it was still weird that my card was over charged twice while I stayed their. Besides the guy who irritated me and was the reason why I left, the rest of the staff was great, friendly, helped with all requests.

Passable

Liked: No breakfast offered due to Covid 19, but there is no reason there could not have been a grab and go option, pre-packaged granola bar or muffin, water bottle, etc.
Disliked: I paid on online, then at the hotel he wanted to run my car again, when I told him I had never had to do that before, he said yeah, other people tell me that too. I had to touch the cc machine and pen that who knows who else touched, not safe during this time, then no hand sanitizer was available to use after. I asked for a receipt at check out and was told Booking.com would send it and then, I told her he ran my car again last night, she asked for the last 4 digits and then printed me a receipt. There was also dried soap on the sink and tub and the vent in the bathroom needs cleaned. I have stayed here many times before and this was not the way it usually is.

Very helpful and friendly staff.

Liked: My room was nice and comfortable.

Exceptional

Plenty of bang for the...

Liked: For starters the gentleman at the front desk when we checked in was exceptionally friendly our two children thoroughly enjoyed the pool the shower in our room was amazing and I enjoyed the fact that they provide shampoo conditioner and body wash because we like to travel a lot and sometimes we forget and it's kind of a hassle to stop by the store and have to pick up those items the only negatives that I could care to mention where the bed seemed a little bit small they had full sized mattresses on Queen frame the coffee was excellent the breakfast bar was wonderful except for the chicken sausage and the eggs I would steer clear of those a couple of bonuses I might add is location location location we're season pass holders to Kings Island and they were very close by on top of that the restaurant nearby were wonderful I also thought it had a very interesting and entertaining appearance bonus pool table that you could play for free
Disliked: Chicken sausage eggs not very tasty full mattress on a queen size bed little bit misleading when you're booking they'd offer a queen-size bed but really it's a full. Size mattress