Tru by Hilton Louisville East

A Great Stay in a...

Liked: Super comfy bed, awesome location. Friendly staff.
Disliked: Nothing, all was great!

Superb

An excellent choice in a...

Liked: For me, the value of Tru was in the details beyond the baseline you would expect from a mid-range hotel, such as cleanliness, quietness, a comfortable bed, staff friendliness, etc.Thoughtful details raised the hotel's profile for me. For example, its decent gym offered a filtered-water station. The milk in the yogurt at breakfast was from pasture-raised cows. The bathroom had refillable mounted squeeze bottles of hand soap, shampoo, conditioner, and body wash -- to reduce the plastic waste of all those tiny individual bottles that hotels normally offer.Add to that things like sound-muffling pods in the lobby for those who want to read, study, or work on a laptop, plus foosball and pool tables and fun and clever signage, and you have a hotel that is as thoughtful and playful as it is clean and comfy.
Disliked: Only one thing bothered me, and that was the logos on the home screen of the room TV that seemed to imply you could get Netflix or Peloton programming in your room. But it seemed that this was only if you already had a personal account and your password.The hotel was not offering the programming for free -- unless I misunderstood the setup. It was providing just the easier, clickable entry to your personal accounts. That set up an expectation that was disappointing, as I have neither Netflix nor Peloton accounts but would have liked to try both during my stay.

Exceptional

Great except for no hot...

Liked: N/A
Disliked: No hot water in shower! Water was lukewarm at best

Just what you need on...

Liked: Breakfast was great; clean and comfy; just what you need on the road.
Disliked: n/a

Very good

Liked: Clean, newer
Disliked: No pool, no microwave, no laundry facilities and small room

Slept good and enjoyed everything...

Liked: Clean comfortable room after a long day
Disliked: Nothing

The front desk lady was...

Liked: The free breakfast offered a good selection. The front desk was very friendly and offered a perfect suggestion for dining.
Disliked: The sausage gravy was cold and we had to heat it in the microwave. We left two brand new tubs of Sanders Chocolate covered caramels (one milk Chocolate and one dark chocolate), a brand new bag of Brookside chocolates, and half a bag of Hershey nuggets. When I called, I was told they didn't find them and if they had, they would've thrown them away. It was about $60 worth... I don't believe they didn't find it.