Tru by Hilton Jacksonville West I 295

Exceptional

Perfect

Liked: Customer service
Disliked: No problem

Pleasant

Liked: The location was awesome. Cleanliness exceeded our expectations.
Disliked: Being a Hilton member for a while, I've never experienced AC issues like this. The room was cool for a while, then the room was hot as ever. Housekeeping was not available, and housekeeping did not come to our room to offer clean towels for the 2 days we were here. My husband asked the guy at the desk for a couple of face towels. He told us that housekeeping was slacking.The bathroom was hot, and AC vent was not cooling it off at all. Breakfast could have a few more choices.

Clean place to stay

Liked: Very friendly staff, gave away free water, pool tables was a nice touch to the property.
Disliked: The scrambled eggs were horrible. The sausage links weren’t cooked / warmed up very much. However the yogurt was good and apple juice and fresh banana.

Exceptional

Passable

Very good

Room good-breakfast needs improvement

Liked: Very well thought room
Disliked: Mediocre breakfast. Did not offer any sweet rolls on spread

Ok stay

Liked: Staff was great and helpful. Fast check in and out. Clean facility.
Disliked: The location was a distance from restaurants and stores. I didn't enjoy the breakfast. Limited choices. Cold boiled eggs