Tru by Hilton Jacksonville West I 295

Superb

Liked: The room was very nice.
Disliked: Wish it had a microwave.

Pleasant

Liked: There was pool, tables and things to do. But you could also doubt it has a lot of wear and tear.

We enjoyed our stay.the gal...

Liked: Close to the highway
Disliked: Couldn’t get into the pool area in the morning at 7:30 Said 6:00 am - 9 p m

Disappointing

Liked: The rooms was nice and clean. The beds was comfortable
Disliked: I didn’t like how the staff book us for one night and I told them 2 nights. They forced my family and I out the room when it was time to check out and charged us a late check out fee like it was our fault. They didn’t take accountability for their part.

Exceptional

Perfect

Liked: Customer service
Disliked: No problem

Pleasant

Liked: The location was awesome. Cleanliness exceeded our expectations.
Disliked: Being a Hilton member for a while, I've never experienced AC issues like this. The room was cool for a while, then the room was hot as ever. Housekeeping was not available, and housekeeping did not come to our room to offer clean towels for the 2 days we were here. My husband asked the guy at the desk for a couple of face towels. He told us that housekeeping was slacking.The bathroom was hot, and AC vent was not cooling it off at all. Breakfast could have a few more choices.

Clean place to stay

Liked: Very friendly staff, gave away free water, pool tables was a nice touch to the property.
Disliked: The scrambled eggs were horrible. The sausage links weren’t cooked / warmed up very much. However the yogurt was good and apple juice and fresh banana.

Exceptional