Tru by Hilton Jackson MI

Ask about the $400 deposit.

Liked: Nothing. They waited until we got there to say there was a $400 deposit on top of the cost of the stay
Disliked: The holding deposit.

Superb

Good value, but could use...

Liked: The pillows offered in the rooms are HORRIBLE! They instantly flatten out. The staff members were not welcoming and there was food and ants all over the floors in the front lobby.

Bed was perfect height for...

Liked: That it was a perfect halfway point for the person I was meeting.

Superb

Liked: Nice

( Disappointed) Unfortunately our family...

Liked: This is a cozy hotel, with good breakfast options .
Disliked: Cozy, good breakfast.

Cozy hotel, great breakfast, swimming...

Liked: The Cozy seating.
Disliked: Our family was not allowed to use swimming pool.( unfortunately on check-out was promised another stay during weekend when pool will be open upon next visit. But never honored called 3 times.)

Bad

Disliked: I had booked a reservation that at the time online said it was refundable, due to a major power outage, then my power came on before check in time and I messaged the hotel, and booking.com multiple times, and called the hotel and got the run around on who I should contact from both parties with no answer, not even the next day. Booking.com is a scam and the hotels shouldn't work with them if they do not have control. I will never use them again!.

Good

Disliked: Flat pillows, small rooms.