Tru By Hilton Eugene OR

Superb

Exceptional

Exceptional

BAD, AWFUL, UGLY, SMALL, NASTY...

Liked: They did not have the room we booked. Continued to attempt to stick us in a 12x12’ room. There was barely room to get past a bed. I booked a room that showed 377sq ft. . I had stayed in the larger room in the past booked through Booking. After they sent me up and down 3 times to look at just awful rooms. I asked to speak to the person in charge. The young lady at the FD went away and returned. She returns and says he said to either take that room or cancel the booking without charge. She had an attitude from the moment she said how can I help you. It was the I work here for a paycheck please do not bother me attitude.We cancelled! We would not stay again! Fairfield Inn was next lot over same rate. We stayed at the Gordon hotel instead. We have stayed at all three of these hotels multiple times. Both the other hotels were nicer, and staff has always been exactly what you expect when you arrive
Disliked: The room was tiny looking at the wall of another hotel. I booked a 377sq ft the room was about half that size. They said this room does not exist but I have booked here and stayed in it.

Exceptional

Perfect for what we needed

Liked: Location was easy to find on arrival and easy to get back on the freeway at departure. Everything was easy, from check in to getting our bags to our room. Having a bag trolley is such a big help for getting everything in/out in one trip. Even though we didn’t make use of it, the large spread of snacks/consumables available at the “command center” is a really nice convenience.
Disliked: The body wash in our bath was empty. Not a big deal as we each had our own but everything else was so good, that was a bit disappointing.

Superb

Grateful for a place to...

Liked: I’d like that I had a place to stay for my daughter‘s graduation from University of Oregon
Disliked: I dislike the fact that I had a three night minimum at a very costly price.

Very good