Tru By Hilton Deadwood

Pleased

Liked: Restaurants and casino right there.
Disliked: Parking, the construction was an inconvenience.

Very good

Super rude staff.

Liked: The room was clean
Disliked: Staff was very rude. If you had questions, they answered with attitude. The room was very loud (people yelling and running up and down the hallway)

Exceptional

Will never stay at a...

Liked: Clean
Disliked: Room was too hot. I had to reduce the temperature by hand every 2 hours through out the nite. The breakfast was horrible, there was no milk, no main course, drink machine was out of order. Pancake machine was barely working. The site said 109.00 for a room plus tax. When I booked it the site said 129.00. When we got there free parking was not available due to so many casino customers. We had to choose underground parking and that was a separate charge of 14.95. The one elevator would not open at the parking garage level, therefore I had to get on another elevator at casino level to get to parking garage, which opened finally.

Exceptional

Liked: Excellent staff breakfast was great
Disliked: No complaints

Convenient location, basic hotel/room for...

Liked: Location was convenient, price was great and check in staff was friendly. Easy trolley route pick up and drop off!
Disliked: Roomed smelled like sour cleaning supplies, room was much smaller then expected, a worker came into our room (with a key) around 900am, no knocking, just walked out said “sorry”

Exceptional

Pleasant

Liked: Quiet place. Great location! Breakfast was good with nice options. Like staying in hotel that has gambling for easy access to casino!
Disliked: Beds were too soft and saggy. Housekeeping was suppose to come every other day but didn't come at all during our 3 nights; we went to checkin desk to get what we needed. This was disappointing after being gone all day and we even spoke to housekeeper who was standing near our room next to his cleaning cart as we left for the day so he knew he could clean the room. The water pressure and temp kept changing while showering so not enjoyable .