Staff was helpful, friendly, responsive...

Liked: Breakfast was fair. Fresh berries would have been excellent. Your coffee is the best I have ever had at a hotel.
Disliked: Eggs were powdered, not real.Pillows were lumpy and uncomfortable. It would be nice to have a set of different pillows.

Exceptional

friendly clean and comfortable stay

Liked: staff was friendly and it was close to concert venue
Disliked: it would be nice if they had water and/or pop/snack machines on every floor

Very good

Liked: closeness to Cleveland Clinic
Disliked: beds were a bit uncomfortable

Very good

Liked: super friendly staff hotel was clean and had a good breakfast
Disliked: lost power in the morning that sent everything haywire

Exceptional

Liked: The hotel looks very good. Rooms are clear and nice.

Very good

Very good

Liked: the staff at this hotel is amazingly friendly and helpful. I was very impressed. The hotel is very clean and comfortable. Great breakfast. The amenities are great.
Disliked: Noise : you could hear around you people taking showers, but that's allCleveland isn't the safest city, so the neighborhood was sketchy.For some reason, although the beds were comfortable, we both didn't sleep very well.

Very good